
BY STEVEN GONZALEZ
Teams make more meaningful progress when leaders stop talking and start listening.
When I first began leading teams, I thought leadership was about having the right answers. Over time, I discovered something far more powerful: The best leaders aren’t the ones who talk the most—they’re the ones who listen the best. This reflection sparked a recent discussion on my LinkedIn Culture Lab post on that topic, a reminder that leadership isn’t about being heard, but about hearing others.
Too often, we mistake leadership for certainty. We celebrate confidence, decisiveness, and vision—all valuable traits—but we rarely celebrate curiosity. In a world that rewards quick answers, slowing down to learn can feel like weakness. Yet the inability to learn quietly erodes leadership from within. The moment we believe we’ve “arrived,” that we have nothing left to learn, we start leading from ego instead of growth.
The turning point
My perspective changed when I realized that real learning doesn’t happen in isolation, it happens through listening. Early in my career, I believed my value as a leader came from providing direction and answers. But over time, I noticed something interesting: Our teams made the most meaningful progress when I stopped talking and started listening.
When I led with curiosity instead of certainty, asking questions like “What do you think?” or “What am I missing?” collaboration deepened, innovation grew, and trust flourished. That’s when I learned that leadership isn’t about being the smartest person in the room. It’s about being the most curious.
How to lead through listening
Learning as a leader starts with humility—the willingness to admit you don’t have all the answers. That humility creates space for others to bring their best ideas forward.
• Start with humility. Admit when you don’t know something. It invites others to teach you.
• Ask more than you answer. Curiosity fuels better thinking and more inclusive dialogue.
• Listen before you decide. Pause long enough to truly understand before taking action.
• Model the behavior. When leaders listen, others follow suit.
Listening isn’t just an instinct, it’s a skill. It can be taught, practiced, and strengthened. Over time, it transforms the way we communicate and collaborate. It becomes not just something we do, but something we are.
How we practice it
At HealthView, our core values—kindness, unity, humility, and patience—guide how we lead every day. Listening is an act of kindness; it shows respect for others’ perspectives. It builds unity by creating shared understanding. It demands humility to admit we don’t know everything, and patience to truly hear what’s being said.
Whether it’s in a strategy meeting, a patient care discussion, or a hallway conversation, I approach each moment as a chance to learn something new. Those small choices, repeated over time, shape culture. When people see their leader learning in public—asking, listening, adjusting—it gives them permission to do the same.
The ripple effect
When leaders choose to learn openly, it sets a tone that ripples across the organization. People begin to mirror what they see. Teams become more curious, more collaborative, and more comfortable challenging the status quo.
At HealthView, I’ve seen this shift firsthand. When I ask, “What can we learn from this?” it signals that growth matters more than ego. It turns mistakes into opportunities and feedback into fuel.
When our actions align with kindness, unity, humility, and patience, learning becomes cultural. Listening becomes connection, and connection builds trust. Over time, that mindset doesn’t just improve outcomes. It strengthens relationships and reinforces who we are. Because when leaders are learners, they remind everyone that growth isn’t a phase; it’s a way of being.
The bottom line
Leadership today demands more than strategy or skill — it demands self-awareness. The ability to stay curious is what keeps us relevant, grounded, and human.
Every conversation, every challenge, every failure carries a lesson if we’re willing to hear it.
So here’s my challenge to every leader reading this: Never stop learning. Ask more questions. Listen without agenda. Let curiosity guide your decisions. And let kindness, unity, humility, and patience guide your actions.
Because in a world that continuously changes, listening isn’t a soft skill. It’s a survival skill.
Source: INC.






