What to do when your managers lose motivation

 

 

 

 

 

by Jenny Fernandez

 

When Stephen, the SVP of sales at a SaaS company, sat down with his top-performing manager, he expected a routine check-in. Instead, Todd admitted that he felt disengaged and unsupported. With 13 direct reports and responsibility for major clients, Stephen saw firsthand how disengagement at the manager level could cascade into risks for client retention, team morale, and overall performance.

This isn’t an isolated case. Motivation is slipping at a historic pace. Gallup reports global engagement dropped to 21% in 2024, just the second decline in over a decade, draining $438 billion in lost productivity. This time, managers themselves are at the center of the decline. They drive 70% of team engagement, yet they are being squeezed harder than ever—expected to deliver more with less while navigating AI training, role replacement, reorganizations, leaner teams, multigenerational friction, and relentless productivity pressure. The result is burnout, resignations, or “hanging-on” managers, those who can’t quit in a tough job market but are already mentally checked out.

At the same time, expectations are rising. Deloitte’s 2025 Global Human Capital Trends found that 36% of managers lack confidence in their people management skills, even as employees increasingly expect personalized support tailored to their needs. Others experience “quiet cracking,” where they stay in a role but emotionally withdraw, leading to a disengagement that spreads quickly across organizations. Traditional motivational levers are no longer enough.

We have seen it firsthand. Kathryn, as an executive coach and keynote speaker, and Jenny, as an executive adviser and learning & development expert, bring frontline insights from coaching senior leaders and building systems that scale. The five strategies that follow demonstrate how leaders can reignite manager motivation, enabling companies to stay focused and compete at the pace of change.

1. Create the Conditions for Winning—Starting with Managers

Motivation collapses when people feel set up to fail. Managers are often overloaded with unclear priorities, competing demands, and insufficient resources. To reignite engagement, leaders must remove barriers and clarify what “winning” looks like.

  1. Invest in manager training and development.
  2. Equip managers with coaching skills.
  3. Redefine managerial roles with clear expectations and adequate support.

When leaders invest in these conditions, they address managers’ most immediate concerns. The implicit message is that managers are valued enough to be adequately equipped for impact, not just held accountable for outcomes. (more…)

Why being a leader requires more skills than ever

 

 

 

 

by Tony Martignetti

 

 

There was a time when leaders followed a linear path. Pick a lane, specialize, climb the ladder, and stay the course for decades. But that norm is unraveling. Global complexity demands leaders who are adaptive, integrative, and, above all, multifaceted. These individuals don’t fit neatly into one category; they may be artists and scientists, coaches and corporate strategists, or data analysts and storytellers. And far from being a liability, these dualities are now an asset.

To be successful in today’s world, leaders need to connect across ideas, industries, and cultures. To be able to do that skillfully, you must play in more than one arena. It’s no longer just about what you do during your nine-to-five. It’s the sum of your experiences and the unique value you bring to the world.

This requires you to embrace your full complexity, not just for personal growth, but also as a competitive edge. The future of leadership belongs to those who can hold nuance, navigate change, and bring their whole selves to the table.

Less specializing, more integrating

The old story was: Pick a lane and stay in it. Specialization was in favor. But now, as AI handles narrow expertise, what’s left for us? The answer lies in focusing on integration and expression. The leaders who thrive now are those who connect dots across disciplines, sectors, and identities. They see what others miss because they live in more than one world.

Former PepsiCo CEO Indra Nooyi didn’t follow a linear path. She studied physics, chemistry, and math. She also played in a band and excelled at cricket. Then she eventually went on to pursue design thinking and innovation at Yale. Her leadership wasn’t just data-driven; it was holistic. She could speak to Wall Street and public health advocates with equal ease. And under her leadership, PepsiCo’s revenue nearly doubled, rising from $35 billion to over $63 billion.

The best leaders integrate diverse skills and experiences to drive innovation and connect more authentically with their teams. This integration not only broadens perspective but also deepens trust, fosters creativity, and empowers teams to operate with greater empathy and cohesion.

Navigating change with agility

Today’s leaders are not only leading through change; they are the change. They embody fluidity, resilience, and the ability to evolve across multiple life chapters. In his book Range, journalist David Epstein writes: “Approach your own personal voyage and projects like Michelangelo approached a block of marble, willing to learn and adjust as you go, and even to abandon a previous goal and change directions entirely should the need arise.”

After a few years of working in finance, Shuo Zhai followed his passion for architecture and pursued his master’s degree at Yale. He worked with Frank Gehry at Gehry Partners—and in parallel, he sings with the Grammy Award-winning Los Angeles Master Chorale, and works as a world-class chamber music pianist. He believes that his multidisciplinary approach enables better problem-solving, and deeper empathy and understanding, ultimately leading to more effective architecture and music. The ability to pivot and grow isn’t built in one role: It’s built across roles. Leaders who draw from multiple domains are more resilient and curious during transitions.

In his own journey, Tony Martignetti transitioned from a finance and strategy executive in the life sciences industry to a leadership development facilitator and experience designer. Along the way, he reconnected with his identity as an artist—bringing creativity, storytelling, and visual thinking into his work with leaders. That blend of analytical precision and artistic intuition has allowed him to help others navigate ambiguity, reimagine their narratives, and unlock new dimensions of their leadership. Where have you built resilience in one part of your life that could serve you in another?

Why multifaceted leadership matters

Jessica Wan, spent nearly two decades as a marketing and strategy executive at organizations such as Apple, San Francisco Opera, Smule, and Magoosh. Eventually, she transitioned into a leadership coach and venture partner. But she’s continually applied learnings from her lifelong artistic identity as a musician and singer to leadership challenges. This rare blend of analytical acumen and creative sensibility enables her to help leaders navigate change and transform chaos into clarity.

Jessica launched her podcast to spotlight individuals who embody this multidimensional path: a neuroscientist and an Indian classical dancer, an entomologist and a journalist, and a business professor and a Broadway investor. Their message? You don’t have to shrink to fit in. When a young person says, “I want to be an astronaut and a ballerina,” we want to be able to say: “Yes, you can.”

How to embrace being a multifaceted leader

Leaders aren’t just executives. They are also musicians, poets, caregivers, podcast hosts, and community volunteers. And denying those dimensions leads to fragmentation and fatigue. Instead of hiding those parts, successful leaders integrate them—and invite them into the room.

We need to recognize the value of integrating these roles into our leadership approach. But before we can do so, we must first explore them. Here’s a quick exercise to get you started:

  • What is a role outside your professional life that matters deeply to you?
  • What leadership traits have you developed from that role?
  • How could you apply those traits to a current work challenge?

This isn’t just about driving career success; it is about living a more fulfilling life. It’s about giving yourself and others permission to fully live into your potential.

We believe this is the future of leadership: bold, complex, curious, and fully alive. For us, bringing our artistic backgrounds into the leadership space has profoundly shaped our work in the business world. The arts invite presence, reflection, and imagination—three qualities that help leaders break free from rigid thinking and connect with the deeper purpose behind their work.

Our invitation: Audit the dimensions of your identity, find the intersections, and show up fully—not just for your team, but for yourself. You don’t have to choose between your roles. The world needs all of you.

This post originally appeared at fastcompany.com

Leaders With Emotional Intelligence Use These Short Phrases to Become Exceptional at Work

 

 

 

 

 

Story by Marcel Schwantes

 

What if you had the inside track into saying the right things at the right moment?

What if the way you handle emotions—yours and others’—is the difference between leading well and missing the mark? Well, that’s where emotional intelligence comes in.

But what if you had insight into saying the right things at the right moment to build stronger connections in the process? Would that be a game changer for you?

Emotional intelligence shows up in the way we talk to people, especially when things get tense, uncertain, or emotional.

Choosing your words with the skills of EQ

It’s not about being perfect or having all the answers. It’s about being aware of what you’re feeling, paying attention to how others are doing, and choosing words that connect instead of shut things down.

Hard to do for some, I know, but if you’re leading a team, the way you communicate can either build trust or quietly erode it.

Here are five core emotional intelligence skills—each with practical ways to show them through simple, everyday phrases you can start practicing today.

1. What to say to display empathy

Empathy means showing people you see what they’re going through. You don’t have to solve their problem or offer advice. Just saying something like “That sounds really tough. Want to talk about it?” or “I get why this would be frustrating” tells someone they’re not alone. These small moments help people feel understood—and that matters more than we often realize.

2. What to say to show self-awareness

This crucial EQ skill is about noticing your own reactions and being honest about what’s behind them. If you’ve snapped at someone or feel off, it can sound like “I’ve been a bit distracted today—there’s a lot on my plate.” Or “That topic gets under my skin, and I’m working on that.” Here’s the thing: owning your emotions doesn’t make you weak; it makes you real. And real earns respect.

3. What to say to show emotional regulation

The skill of emotional regulation is staying steady when emotions run high. It’s not about shutting down feelings; it’s about not letting them run the show. You might say, “I want to respond thoughtfully, so I’m going to take a minute,” or “Let’s revisit this tomorrow when we’ve both had time to think.” That pause gives space for better conversations and fewer regrets.

4. What to say to display relationship management

This is using emotional awareness to navigate conversations in a way that keeps people connected, even when you disagree. It sounds like “I want us to be on the same page—can we talk this through?” or “I appreciate your perspective. Let’s figure out how to move forward together. It’s about making it clear that the relationship matters as much as the issue at hand.

5. What to say to show active listening

Yes, this is definitely a skill of emotional intelligence. It’s more than nodding while you wait your turn to talk. When someone’s sharing something important, phrases like “So what I’m hearing is…” or “Tell me more about what’s behind that” show you’re actually engaged. People can tell when you’re really listening, and it builds trust faster than anything else.

This post originally appeared at inc.com.

How to spot your management blind spots

 

 

 

 

by Lewis Senior

 

Every human being, leaders included, has blind spots. These aren’t flaws in character or failures of competence, they’re simply the unseen gaps between intention and impact.

Most of us don’t realize these blind spots are there until something goes wrong: a team misfires, communication breaks down, or feedback loops fall silent. But what if you could learn to detect, and even predict, those blind spots before they undermine your leadership?

The key lies in understanding your leadership style, particularly through the lens of personality diversity.

The Hidden Costs of Blind Spots

Blind spots can take many forms: an overemphasis on results at the expense of relationships, an aversion to conflict that stifles honest feedback, or a tendency to micromanage when stressed. Often, these patterns emerge because we’re wired a certain way, with our habits of perception, communication, and decision-making shaped by our personality tendencies.

When left unchecked, these tendencies become predictable pitfalls. And in the complex dynamics of today’s hybrid, fast-moving workplaces, the cost of not seeing yourself clearly can be high: lost engagement, missed innovation, and eroded trust.

Leadership Style Isn’t Just a Buzzword

Understanding your leadership style isn’t about fitting into a box, it’s about recognizing how you naturally lead, and where you might unintentionally lead others astray.

One powerful approach comes from personality diversity frameworks like the E-Colors, which segment human behavior into four primary tendencies: Red (action oriented), Green (analytical), Yellow (social and optimistic), and Blue (empathetic and caring). Most people exhibit a combination of two dominant E-Colors, which shapes how they communicate, make decisions, handle pressure, and relate to others.

For example:

  • A leader with Red/Yellow tendencies may be dynamic and persuasive, but risk steamrolling quieter team members.
  • A leader with Blue/Green tendencies, meanwhile, may be thoughtful and supportive, but struggle with quick decision-making under pressure.

Recognizing these patterns is all about awareness. Once you understand your natural style, you begin to see not just what you bring to the table, but what you might be missing.

Three steps to spot and manage your blind spots

1. Know Thyself (Really)

Most leaders assume they’re self-aware. But research from Tasha Eurich and her team has shown that while 95% of people think they’re self-aware, only about 10% to 15% actually are. Personality assessments, when well-designed and behavior-based, can act as a mirror that reflects back not just your strengths, but also your triggers and tendencies under stress.

Ask yourself:

  • What kind of situations bring out the best in me?
  • When things go sideways, how do I typically react?
  • What do others frequently thank me, or warn me, about?

A Red/Green leader, for instance, may pride themselves on logic and decisiveness. But under pressure, that same logic can turn into coldness, and decisiveness into dismissiveness. Recognizing that pattern is the first step toward managing it.

Leadership blind spots by personality style

2. Invite honest feedback, then listen deeply

Blind spots are, by definition, hard to see. That’s why intentional leaders proactively seek feedback, not just once a year, but as an ongoing dialog. The trick is not just asking for feedback but making it safe for others to give it. This is especially important when your leadership style may unintentionally discourage openness.

For example, a Yellow/Red leader might radiate enthusiasm but dominate conversations, making it hard for others to express disagreement. By understanding this, they can slow down, ask more open-ended questions, and truly listen, creating space for perspectives they might otherwise miss.

Try this: At your next team meeting, ask, “What’s one thing I could do more of or less of to support your work better?” And then say thank you. No justifications, no explanations, just listen.

3. Use Personality Diversity to Build Balanced Teams

Diversity isn’t just about backgrounds, it’s also about brains. A Yellow/Blue leader might be great at building a nurturing, collaborative culture but benefit from having a Red/Green colleague to inject structure and drive results.

High-performing teams aren’t made up of people who all think alike, they’re made of people who understand how they think differently and can adapt accordingly. When team members know each other’s personality styles, they’re better equipped to resolve conflict, leverage strengths, and avoid collective blind spots.

4Bridging Awareness and Action with Personal Intervention

While recognizing your leadership blind spots is one thing, responding to them in the moment is another. That’s where Personal intervention becomes invaluable. While the lens of personality diversity allows you to identify your natural behaviors and preferences, Personal intervention is the actionable skill that allows you to pause, reflect, and choose your response, especially in those critical moments when your default tendencies might otherwise take over.

At its core, Personal intervention is a simple but powerful self-regulation tool that empowers leaders to break free from autopilot reactions. Whether it’s choosing not to interrupt (if you’re naturally dominant), taking a stand (if you tend to avoid conflict), or slowing down your decision-making (if you’re overly action-oriented), personal intervention creates the space for intentional leadership.

In high-pressure, emotional, or high-stakes situations, the very environments where blind spots often surface, this practice can be the difference between a reactive misstep and a response that aligns with your values, your vision, and the needs of your team. Developing this muscle of choice transforms awareness into action and helps leaders show up in ways that inspire trust, adaptability, and effectiveness.

From Awareness to Action

Spotting your blind spots is a practice built and refined over a lifetime. It means choosing response over reaction. It means embracing vulnerability and being willing to grow in public. It means moving from autopilot to intentional leadership.

Understanding your leadership style is merely the first step to a more connected, more resilient, and more effective way to lead—an evermore essential skill in a world that demands more humanity from our leadership than ever before.

This post originally appeared at fastcompany.com

Harvard Research Says Great Leaders Do 3 Simple Things to Motivate the Best Employees

 

 

 

 

 

by Bill Murphy Jr.

 

You can’t mandate psychological safety.

Have any of these things ever happened to you?

  • You call in your team for a brainstorming meeting, looking for smart ideas. But everyone seems afraid to speak up.
  • You think you have the core of a smart idea, and you ask for feedback to improve it. But everyone tells you it’s perfect, no room for improvement — even though you know that can’t be right.
  • An employee makes a suggestion that you consider, but ultimately reject. Afterward, they become sullen — or even tell you that shooting down their ideas made them feel like they’re not free to offer ideas in the future.

As a leader, I’m betting you’ve probably been in some of these situations, and you might even have paid attention to the idea of promoting “psychological safety” in the workforce in order to get your team to offer their best.

So, what if I told you that the notion of “psychological safety” has turned into one of the most misunderstood concepts of our business generation, and that there are things that smart leaders can do to motivate employees better as a result?

Writing in Harvard Business Review, Amy C. Edmondson of Harvard Business School and Michaela Kerrissey of the Harvard TH Chan School of Public Health say they’ve identified key misconceptions about psychological safety — along with how leaders can build a “strong, learning-oriented work environment.”

Here are the things they say people don’t understand, along with their blueprint for success:

Psychological safety doesn’t mean simply being “nice.” (more…)