International Business Machines Corporation (IBM) provides information technology (IT) products and services worldwide. Its Global Technology Services (GTS) segment provides IT infrastructure and business process services, including strategic outsourcing, process, integrated technology, and maintenance services, as well as technology based support services. As a part of GTS, IBM’s Global Process Services division offers end-to-end outsourcing solutions for Human Resources, Customer Relationship Management, Finance and Accounting, and Supply Chain Management. These solutions help reduce the complexity of business operations to make enterprises more scalable, agile and efficient