Process Manager, (Shared Services) Digital Solutions as a Service (DSaaS)

Our client’s global operations and delivers profitable growth through evolving processes, ensuring compliance and executing vital transactions. CSS is leading the way with digital solutions for business processes. As the CSS Senior Process Analyst (SPA), DSaaS, you will be responsible for executing this strategy and driving the DSaaS vision, scope, and scale in digital solutions. In addition, you will support the DSaaS team as they support, update, and build automation and digital products. Your ability to be open-minded, tech savvy, process oriented, and ability to speak the business language is essential as we work through our evolving operations.

Specifically you will:

  • Execute and influence DSaaS strategy and action plan
  • Support and coordinate the execution of the DSaaS vision, scope, and scale on digital solutions
  • Translate current business process to digitally optimized process building the bridge between the DSaaS and business teams
  • Translate action and performance of automation solutions to leadership
  • Engage with Corning finance and business leadership (up through the executive level) in a multi-national/multi-cultural environment to gain stake-holder alignment and present project status, findings, and results
  • Active project management including chartering, resource planning, budgeting, sponsor and executive committee review, planning, execution, stake-holder engagement, and project closure

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BPO Sr. Manager Sales, Melbourne Australia


  • Help client acquisition and generate business from Australia  international and domestic markets
  • Handle RFI/RFPs, generating new business leads, conducting prospect research, developing & delivering Corporate Presentations
  • Being involved in interaction with customers at senior levels, will be responsible for identifying opportunities and converting the same to business deals
  • Identify requirements from customers and match the required processes to convert the lead to a warm lead / prospect
  • Ability to coordinate and write proposals, as and when required
  • Research and analyze the pain points of a particular organization and make the right pitch at the right level
  • Interacting with technical people for specific requirement of the client
  • Relationship building, regular follow up with clients /
  • Preparation of marketing collateral and presentation, case studies, mailers
  • Market intelligence – Australia market feedback and research on existing clients
  • Is able to create Market based services propositions and develop the sub-market from a Sales
  • Hunting new logos and farming few existing accounts in the BFSI, Utilities and Retail segment.
  • Able to integrate into the global team and leverage existing domain/excellence expertise from within the global organization
  • Build and maintain a strong relationship with OEM partners and local

Requirements for the Position

  • BPO and IT Sales Experience is required
  • Bachelor’s Degree or equivalent
  • Overall 10+ years of experience, with minimum 5+ years of software sales experience
  • Last assignment with BPO/IT industry in a Sales role is
  • Strong written and verbal communication & technical writing
  • Working knowledge of costing for proposals, well versed with contact center requirements of various verticals, good understanding of the domian


Melbourne, Australia

If this might be of interest to you or someone you might know, please let me know!

Larry Janis

Managing Partner I Integrated Search Solutions Group

P-516-767-3030 I C-516-445-2377

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Sales Director


Sales Director will be responsible for our clients  BPO’s North American opportunities – driving sales strategy, supporting execution and building your own book of business.

The ideal sales leader will have substantial BPO experience, technology experience, with a proven track record of partnering with leading technology enterprise companies, understanding their needs, and selling solutions. The candidate must have BPO, consulting and technology sales expertise, and be comfortable selling to and partnering with both Fortune 500 companies as well as promising technology startups. Management consulting experience is a plus.

This leader must maintain an attitude of customer service, focused on maintaining our goals of effective delivery and forging long term relationships with the accounts created, as well as the internal functions responsible for delivering on projects. This leader should be able to convince customers to embrace their project delivery to be done from World class delivery centers mostly based in African continent. Ideal candidate should have abilities to talk about Impact Sourcing in an authoritative manner and advocating the same while pitching with clients.

This role will be based in Seattle/Bay area.



  • Develop and execute new account plans, deliver presentations to new clients, and close business with a consultative solution-selling process
  • Successfully partner and manage the strategic growth relationship with top technology clients for their product development and management outsourcing needs, serving as a key business consultant, designing work processes and tasks that add value to their supply chain
  • Act as a  brand champion, communicating effectively the differentiated value of impact sourcing services
  • Partner with the professional services group in producing high quality work for clients, especially in new client trials and insights into improving processes
  • Bring competitive market intelligence and customer requirements back to product, engineering, and marketing teams
  • Drive the capture and monitoring of critical sales data, ensuring sales forecasting data is both accurate and complete and customer/market insights are consistently communicated to the m-team



  • BA/BS with a solid record of academic achievement; preference given to candidates with a strong technology or engineering background
  • 5+ years of overall sales experience, with at least 2 years consulting or technology services sales experience to F500
  • Outstanding executive presence and written and verbal communication skills
  • Experience owning an annual quota of $2-5M in direct sales
  • Experience with channel sales or alliances
  • Experience with leading development and management of a sales pipeline and key sales metrics


  • Aggressive growth orientation and comfort with an org-wide transparent objectives and key results process
  • Strong bias toward finding and implementing solutions
  • Passion for machine learning and AI, and using technology to deliver value to clients
  • Deep commitment to building an ethical, world-class company with technology and social impact at its core
  • At home in a very fast-paced environment with a high level of ambiguity

If this could be a fit for you or perhaps someone you might know, please let me know!


Larry Janis I Managing Partner I Integrated Search Solutions Group

P-516-767-3030 I C-516-445-2377

ISSG I Twitter I LinkedIn

Manager Global Business Services Outsourcing & Shared Service

  Manager: Global Business Services Outsourcing & Shared Services (Consulting)

Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.

You along with dynamic colleagues will work closely with executives to consider how an outsourcing or shared services operating model aligns with their business strategy. As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.

Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.  You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.  Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements.

Manager Qualifications- GBS


  • A minimum of 6-8 years consulting and/or industry experience is required
  • Must have subject matter expertise in Shared Services, Outsourcing and/or Offshoring industry or multiple back office functional optimization
  • Shared Services Feasibility Assessments, Implementations, and Optimization
  • Ability to analyze and apply outsourcing trends
  • Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
  • Core vs. Non-Core Assessments
  • Understanding of vendor landscape
  • Financial analysis and business case development experience
  • Ability to interact at all levels of the client organization
  • Bachelor’s Degree
  • Ability to travel 80-100%


  • RPA experience
  • Ability to work independently, manage small engagements or parts of large engagements
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Willingness to mentor junior staff
  • An advanced degree is preferred

The team:

Finance & Enterprise Performance Consulting:

The Finance & Enterprise Performance Offering (where Global Business Services resides) works as a trusted advisor to CFOs, COOs, CIOs, and key executives. We advise, implement and deliver as-a-service solutions, helping our clients develop strategies and capabilities to support enterprise-wide decision-making, improve finance operations, and create impact within their organization. F&EP brings together four different, but highly complementary legacy practices, allowing us to go to market more effectively and bring unparalleled breadth and depth of expertise to our clients which is unmatched by our competitors today.

If you think this could be a fit, please let me know

Larry Janis, Managing Partner, E:

Phone 516- 767-3030 ext 301

Retail Outsourcing Sales

Assistant Vice President, Senior Manager

The Senior BPS Sales Executive is responsible for achieving profitable sales growth by managing/closing multiple sales campaigns using deep sales process and offering or product expertise within a complex market or emerging market/white space. The role report to the VP & Strategic Business Unit Head and is focused in the Retail Sector

Responsibilities: Grow the Business:  Drives sales opportunities to closure – increasingly selling a mix of defined solutions/extensions and new offerings or products into white space; wide range of service group offerings and deal structures

Develop Key Relationships:  Develops strong relationships with key client buyers: the Divisional head/C-Suite level; client decision making spanning multiple layers of organization.

Services offered: We offer strategic Business Process as a Service (BPaaS) solutions that are tailored to help our customers across industries to run, change, and grow their businesses, while enhancing the end-user experience across channels.

Our strong consulting practice and technology expertise drive successful front, middle, and back office operations.

Key Requirements:

  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
  • BPO/Contact Center (as a client or provider) domain expertise
  • Experience in Retail
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Sound knowledge of digital technologies shaping the BPO market

Key Responsibilities:

  • Achieving growth and hitting sales targets by successfully hunting for new logos
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
  • Work closely with inside sales function to define target market and outreach plan
  • Ability to understand position new age digital solutions to potential client


Prefer East Coast


Competitive base salary and sales incentives/bonus

If this could be of interest , please let us know

Larry Janis, Email:

Managing Partner I Integrated Search Solutions Group

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