Our client is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with almost 145,000 people, they help their clients transform in order to improve their performance and competitive positioning.
Position:
VP BPO Sales Leader, US (more…)
By Don Moore
The expression of confidence is intimately tied up with leadership. Would-be leaders are careful to present a confident face because it helps gain them credibility and convince others that they know what they are doing.
When George W. Bush faced John Kerry in their first Presidential debate in 2004, Bush criticized Kerry for having vacillated on the war in Iraq. “I just know how this world works,” Bush declared. “And in the councils of government, there must be certainty from the U.S. President.” Even those who may have disagreed with Bush’s policies may nevertheless support this view. In his profile of President Barack Obama, Michael Lewis put it this way: “After you have made your decision, you need to feign total certainty about it. People being led do not want to think probabilistically.” (more…)
by Ed Batista
Historically, leaders achieved their position by virtue of experience on the job and in-depth knowledge. They were expected to have answers and to readily provide them when employees were unsure about what to do or how to do it. The leader was the person who knew the most, and that was the basis of their authority.
Leaders today still have to understand their business thoroughly, but it’s unrealistic and ill-advised to expect them to have all the answers. Organizations are simply too complex for leaders to govern on that basis. One way for leaders to adjust to this shift is to adopt a new role: that of coach. By using coaching methods and techniques in the right situations, leaders can still be effective without knowing all the answers and without telling employees what to do. (more…)
by Mark Miller
Yes, many factors contribute to the enormity of our task as leaders. I’m just not sure any are more critical or daunting as clear communication. Let’s unpack this a little bit. What are some of the barriers to communication within an organization? (more…)
Our client has been recognized as a market leader in Business Analytics Operations for the last two years in a row. Responsibilities
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