Position Objective:
The successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of major global clients. Services include Electronic Payment Services and other Order to Cash operations which include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services.
You will have considerable and proven people, quality and continuous improvement, and operational management skills and also possess the stature to effectively represent the business to clients, and a flexibility of approach to respond to changing demands across the business. You will lead and work collaboratively with colleagues across sites to achieve business, and operational while always focusing on achieving Client goals.
Duties & Responsibilities:
- Relationship development with key focus to maximize win win outsourcing/Client relationship.
- Results focused, highly driven individual with an ability to excel in engaging teams and driving in pursuit of key financial targets and KPIs.
- Deep expertise in Electronic Payment Services (and forms of payment) and Order to Cash processes that include Credit, Accounts Receivable, Collections Management, Cash Applications, and Billing, and back office finance processing, including accounting (Sub and General Ledger) and customer services.
- Dynamic leadership qualities with the ability to deep dive into process/technology issues while maintaining sight of the strategic client goals – able to effectively balance ‘player/coach’ roles
- Extensive experience running a Global Operations (BPO teams) with diverse cultural environments and the ability to lead a cohesive team in achieving challenging, quarterly Client SLAs and improvement targets
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The Payroll Manager is the strategic leader of our client’s payroll function which ensures that the financial, accounting, and business services provided meet or exceed expectations. The primary responsibility is to lead a team of associates who provide payroll, business support services, business systems analyses and development, workforce management systems support, payroll tax services, payroll accounting, and related banking services functions. The Payroll Manager liaises and collaborates closely with the client as well as outside vendors and 3rd parties to ensure successful execution of financial strategy by focusing on providing world class payroll services. The position has ultimate accountability for developing and implementing strategies and operating policies, practices and objectives that satisfy the product and services needs of the client for high quality and compliant payroll services at a competitive cost; empower associates and; align with overall strategies. 
