Author Archives: Larry Janis

5 Ways To Tell Your Boss No Without Actually Saying No

iStock_000027814907Small - Copyby Lisa Rabasca Roepe

Managers often ask us to do things we don’t want to: work late, work on a weekend, attend a conference the same weekend we have concert tickets, help a difficult colleague finish a project. While it’s important to be a team player, it’s equally important to stay happy at work.

In fact, it might even be good for your career to occasionally say no, says Suz O’Donnell, founder and CEO of Thrivatize LLC. “You may worry a boss may be mad if you don’t stay late or work over the weekends, but at the end of the day, you are much more innovative and productive when you’ve had some time to relax,” she says.

Most employees worry that setting boundaries gives the impression that they aren’t a dedicated worker, but in reality the opposite is true, O’Donnell says. She recalls a coworker who consistently worked extra hours because he didn’t have pressing weekend plans and it made him feel important. However, his reputation in the office didn’t improve because he worked every weekend. “It made him seem less powerful and more like someone people could push around,” O’Donnell says. In fact, she says, everyone on the team who consistently declined weekend work was promoted, while the coworker who repeatedly put in extra hours didn’t get a promotion. Perhaps, she says, it was because those who took a break came back to work refreshed and ready to produce.

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Account Leader- New York or Raleigh

 

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In this role, you will be responsible for evaluating existing processes, systems and solutions, and development of improvement plans. You will leverage relationships with key internal team members (e.g., managers, functional leaders, process owners) to facilitate the implementation of continuous improvement and operational excellence mindset, management practices and monitoring of processes to achieve the objectives set forth for one of our largest accounts. This role requires leadership and change management skills, problem solving, technology expertise, and extensive experience in operational excellence, process improvement and delivery of complex business processes to external clients.

This role requires leadership and change management skills, problem solving, technology expertise, and extensive experience in operational excellence, process improvement and delivery of complex business processes to external clients.

The person in this position will:

  • Identify, lead and drive opportunity identification for changes, process improvements, transformations and transitions for one of our most exciting clients
  • Drive development of standards across teams, build upon our practice methodologies and provide requisite training as appropriate
  • Lead and contribute to altering and developing new internal workflows to accommodate new service offerings
  • Oversee the implementation of large, complex projects or multiple, smaller scale projects contributing to building Axiom’s proprietary Intellectual Property in the rapidly changing Managed Contracts Services business area.

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Overcoming the mental hurdles of leadership

By Ross TsakasiStock_000008266083Small[1]

“Commitment is what transforms a promise into a reality,” according to a famous quote by Abraham Lincoln.

I would contend that leadership is, in fact, comprised of a series of small promises converted into reality. Along the way, these small promises generate faith and trust in a leader’s ability to not only promise wonderful things but also deliver on those promises. Great leaders are then idealized as the faultless heroes who steadfastly strode forth and never looked back — but is that indeed the whole truth?

I can’t confidently state whether it is. All I can share is my own experience of being a leader and what I encountered along the way. My experience as a leader began when I formed my first venture, Eulysis. I had discovered a technology, the Single Vial System, to deliver twice as many medicines at half the cost worldwide. Along the continuum from inception to completion, I was fortunate to gain support from the World Health Organization, Bill & Melinda Gates Foundation, Royal Society of Edinburgh, and HRH Prince Charles. I also led an international team of public and private partners across three continents. (more…)

The Board Directors You Need for a Digital Transformation

 

By Tuck Rickards and Rhys Grossman

iStock_000027814907Small - CopyWhen the term digital transformation was first bandied about by consultants and business publications, its implications were more about keeping up and catching up than true transformation. Additionally, at first it was only applied to large, traditional organizations struggling, or experimenting, in an increasingly digital economy. But true digital transformation requires so much more. As evidenced by the recent Amazon acquisition of Whole Foods, we’re living in a new world.

Early transformation efforts were focused on initiatives: e-commerce, sensors/internet of things, applications, client and customer experience, and so on. Increasingly, our clients are coming to us as they realize that in order for these disparate initiatives to thrive, they need to undergo an end-to-end transformation, the success of which demands dramatic operational, structural, and cultural shifts. (more…)

Regional Sales Leaders in Accounts Receivable Solutions.

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Our client is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.

 Summary of Role

Senior level sales executive focused on new logo acquisition in the commercial segment of their business (e.g., utilities, financial services, communications, etc.), not government, education or healthcare.  The incumbent is responsible for leading end-to-end sales processes that result in profitable revenue from new logo contracts.. (more…)