BPO Offering Leads

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The BPO Offering Lead is a market facing, subject matter expert leader who sets long and short term offering agenda and leads through influence across the BPO organization to ensure all dimensions of offering strategy are realized.

  • Delivers comprehensive growth strategy and roadmap, including investments and actions to address areas for innovation and competitive weakness, deep knowledge and positioning with the competitive landscape ecosystem, and acquisition recommendations. Focus on 18 month – 5 year growth horizon Continue reading →

Shared Services Technology Leader

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This group will provide the technology plan, set priorities and establish the integration strategy. The successful candidate will be responsible for the planning, integration and running of all technology for our clients’ shared services groups. This will include HR, Finance, Operations, Accounting, Facilities and others. Continue reading →

BPO Practice Head – Retail Banking – US

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Role and Responsibilities: The BPO Practice Head is a P&L role and has overall responsibility for managing and growing the practice. Responsibilities include driving sales, solutions, operations delivery, client relationship management, people management, risk and governance.

Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in Retail Banking with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice.  Prior experience must include operational responsibility for and understanding of retail banking BPO product offerings. Continue reading →

BPO Insurance Practice Head – US

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Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in insurance with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice.  Prior experience must include operational responsibility for and understanding of personal lines BPO product offerings, with a focus on life and annuity products. Continue reading →