BPO Practice Head – Retail Banking – US

Posted on


Role and Responsibilities: The BPO Practice Head is a P&L role and has overall responsibility for managing and growing the practice. Responsibilities include driving sales, solutions, operations delivery, client relationship management, people management, risk and governance.

Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in Retail Banking with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice.  Prior experience must include operational responsibility for and understanding of retail banking BPO product offerings. Continue reading →

BPO Insurance Practice Head – US

Posted on

 

Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in insurance with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice.  Prior experience must include operational responsibility for and understanding of personal lines BPO product offerings, with a focus on life and annuity products. Continue reading →

Global Head – Major Client Operations

Posted on

The successful candidate will be responsible for the . His/her mission is to manage the P&L for the Company across all the client accounts. They will ensure implementation of best-of-breed practices and the Service Excellence Framework that allows the Company to deliver ‘Platinum’ standards of service that consistently exceed client expectations while building a world class service delivery organization. Continue reading →

Director, Service Delivery – Network

Posted on

Our Client: is a $10b North American information technology (IT) management and business process services (BPS) company with 31,000 employees in over 125 offices worldwide.  It operates 15 delivery centers in theUS,Canada, Europe, and Asia.

Role and Responsibilities: The Service Delivery Director – Network is responsible for global network engineering and operations, including the configuration, operations, support, and optimization of all customer delivery networks. The Director reports to the VP Operations and is responsible for leading and developing the global operations professional staff. The position is also responsible for integrating new customers onto the network and ensuring that service level targets are met. Continue reading →