Senior Director, GBS Service Center Lead (Latin America)

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  • The Latin America Service Center Lead is responsible of the overall GBS center operations and the process delivery
  • He/she is responsible for managing all KPls and SLAs within the captive center (including Customer Experience metrics)
  • Also responsible to drive a Continuous Improvement culture in the center to provide benefits to the business
  • Supervises: LA Operations Director, LA RTR Director, HTR Director, LA Transformation/Projects Office, LA Internal Control Manager and Customer Experience Manager
  • Staff Size: 300-500
  • Service catalog covers 30+
  • Scope: Latin America mainly with some sub-processes running through Americas/globally

Responsibilities

  • Develops, leads and manages regional GBS organization
  • Assures quality and timeliness of service delivery
  • Ensures that results are in accordance with agreed metrics and the operating plan
    • Builds quality systems into all production process
    • Executes against GBS operational objectives
    • Engages with clients to ensure the process and deliverables are aligned to their needs
    • Enhances the process & services by implementing Continuous Improvement initiatives

Manages resources and work environment of captive center

  • Allocates resources based on demand
  • Identifies, implements and manages process and facilities modifications
  • Creates culture of GBS mission in Center
  • Owns Captive center cost and pipeline

Please let me know if you could be interested or might know someone who might be.

Thank you.

Larry Janis I Managing Partner I Integrated Search Solutions Group

P-516-767-3030 I C-516-445-2377

 ISSG I Twitter I LinkedIn

Senior Level Manager for Payroll Tax

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The Payroll Tax Senior Manager is responsible for the oversight of all payroll tax processes Federal, State, and Local and will be responsible for Corporate Payroll Stock Accounting.

 

 

Key Responsibilities:

  • Manage the payroll tax team in delivering customer service, including responding to inquiries related to payroll from our client, properties, workers and various internal departments
  • Ensure payroll tax compliance, including tax deposits, filings, and reconciliations to the general ledger are accurate and completed in a timely manner
  • Monitor tax law changes and partner with client on interpretation and implementation.
  • Oversee all tax filings for Fed, State and Local jurisdictions, provides recommendation to the client based on tax changes and publications.
  • Responsible for all payroll tax and stock accounting for all US based properties and US corporate offices.
  • Collaborate in development, testing, and troubleshooting of all system changes with the client, IT, etc. as it relates to payroll tax
  • Implement continuous process improvement to include the adoption of best practices, and updating standard operating procedures accordingly
  • Engage with senior management and be the subject matter expert for payroll and payroll tax-related matters, expatriates, 1099 reporting matters, payroll general ledger mapping/reporting.
  • Ensure the proper controls and procedures are in place, documented and followed as well as working with internal audit in testing the effectiveness of the controls

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Sales

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Summary

Senior level sales executive focused on new logo acquisition. Responsible for identifying and driving sales opportunities to closure; increasingly selling a mix of defined solutions/extensions and new offerings or products into white space; wide range of service group offerings and deal structures. Must develop strong relationships with key senior (Divisional head/C-Suite) client buyers and drive client decision-making spanning multiple layers of the organization. Responsible for managing the sales organization, achieving targeted margin contributions, developing sales & marketing strategies, and serving as a member of the executive management team.

Responsibilities:

  • Create, identify and drive business development opportunities with new logo clients and potentially expand existing client relationships
  • Work with and sell to C-level and senior level management
  • Develop trusted relationships, share insights that have meaningful impact to the customer’s business while positioning the company’s solutions to address business challenges.
  • Articulate and present the cost justification/risk mitigation related to the company’s solutions
  • Create differentiation, educate the customer on potential solutions and influence the decision making process.
  • Build excellent client relationships offering value-added, insightful and strategic input to their business strategies

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Sales Leader

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Our client is a leading national provider of innovative IT solutions and services to Global 2000 and mid-size companies. Partnered with the top-tier technology providers, our unique solution-based methodology, combined with our experience and expertise, has enabled thousands of industry-leading organizations to effectively address their business needs, optimize the returns on their IT investments, mitigate risk, and focus on growth and profitability.

 

Responsibilities

  • Maintain/exceed annual revenue and total contract value targets
  • Build trusted relationships with client leaders that have meaningful impact to their business
  • Develop and execute a Regional sales plan to penetrate existing and new markets
  • Create and present market and competitively differentiated solutions
  • Develop and present professional proposals and pricing to profitably win new logos and contracts
  • Manage the operational transition and monitor client service delivery
  • Provide feedback to management to improve the success of sales, solutions, pricing and go-to-market strategies
  • Work with and sell to C-level and senior level management
  • Develop trusted relationships, share insights that have meaningful impact to the customer’s business while positioning the company’s solutions to address business challenges.
  • Articulate and present the cost justification/risk mitigation related to the company’s solutions
  • Create differentiation, educate the customer on potential solutions and influence the decision making process.
  • Build excellent client relationships offering value-added, insightful and strategic input to their business strategies

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Delivery Operations Senior Manager to join our client’s team based out of Raleigh.

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What We’re Looking For

We are looking for someone who shares our passion for changing the legal industry for the better and thrives in a fast-paced environment where you can truly have an impact. The ideal candidate will have worked for a consulting firm, financial services firm, or in the legal industry and will have experience on the front lines managing projects for external clients & improving processes internally. To be successful in this role, one will need to have outstanding leadership skills, business acumen, and probably a healthy sense of humor.

In this role, you will be responsible for evaluating existing processes, systems and solutions, and development of improvement plans. You will leverage relationships with key internal team members (e.g., managers, functional leaders, process owners) to facilitate the implementation of continuous improvement and operational excellence mindset, management practices and monitoring of processes to achieve the objectives set forth for one of our largest accounts. This role requires leadership and change management skills, problem solving, technology expertise, and extensive experience in operational excellence, process improvement and delivery of complex business processes to external clients. Continue reading →