Tag Archives: Service Delivery

Senior Director, GBS Service Center Lead (Latin America)

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  • The Latin America Service Center Lead is responsible of the overall GBS center operations and the process delivery
  • He/she is responsible for managing all KPls and SLAs within the captive center (including Customer Experience metrics)
  • Also responsible to drive a Continuous Improvement culture in the center to provide benefits to the business
  • Supervises: LA Operations Director, LA RTR Director, HTR Director, LA Transformation/Projects Office, LA Internal Control Manager and Customer Experience Manager
  • Staff Size: 300-500
  • Service catalog covers 30+
  • Scope: Latin America mainly with some sub-processes running through Americas/globally

Responsibilities

  • Develops, leads and manages regional GBS organization
  • Assures quality and timeliness of service delivery
  • Ensures that results are in accordance with agreed metrics and the operating plan
    • Builds quality systems into all production process
    • Executes against GBS operational objectives
    • Engages with clients to ensure the process and deliverables are aligned to their needs
    • Enhances the process & services by implementing Continuous Improvement initiatives

Manages resources and work environment of captive center

  • Allocates resources based on demand
  • Identifies, implements and manages process and facilities modifications
  • Creates culture of GBS mission in Center
  • Owns Captive center cost and pipeline

Please let me know if you could be interested or might know someone who might be.

Thank you.

Larry Janis I Managing Partner I Integrated Search Solutions Group

P-516-767-3030 I C-516-445-2377

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Account Leader- New York or Raleigh

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In this role, you will be responsible for evaluating existing processes, systems and solutions, and development of improvement plans. You will leverage relationships with key internal team members (e.g., managers, functional leaders, process owners) to facilitate the implementation of continuous improvement and operational excellence mindset, management practices and monitoring of processes to achieve the objectives set forth for one of our largest accounts. This role requires leadership and change management skills, problem solving, technology expertise, and extensive experience in operational excellence, process improvement and delivery of complex business processes to external clients.

This role requires leadership and change management skills, problem solving, technology expertise, and extensive experience in operational excellence, process improvement and delivery of complex business processes to external clients.

The person in this position will:

  • Identify, lead and drive opportunity identification for changes, process improvements, transformations and transitions for one of our most exciting clients
  • Drive development of standards across teams, build upon our practice methodologies and provide requisite training as appropriate
  • Lead and contribute to altering and developing new internal workflows to accommodate new service offerings
  • Oversee the implementation of large, complex projects or multiple, smaller scale projects contributing to building Axiom’s proprietary Intellectual Property in the rapidly changing Managed Contracts Services business area.

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Portfolio Executive

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The Senior Executive will be responsible for performance of a portfolio- including sales, revenue and profitability.

This person would be responsible for the following:

  •  Driving growth across growth platforms and be accountable for strategic metrics such as client penetration and contribution to geographic market share growth
  •  Contribute to coordinating and driving the ongoing sales reengineering and pricing transformation programs necessary to win in the marketplace.
  •   Assist with the implementation of industry programs at the regional level and support geography-based programs directly impacting large market-maker sales, foundation clients and regional/global clients.
  •   Serve as a thought leader in the industry by helping to shape a vision of the future Continue reading →

How to Build a Meaningful Career

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by Amy Gallo

 

Everyone aspires to have purpose or meaning in their career but how do you actually do that? What practical steps can you take today or this month to make sure you’re not just toiling away at your desk but you’re doing something you genuinely care about?

What the Experts Say
Unfortunately, most of us don’t know how to make the job decisions that lead to satisfaction. Nathaniel Koloc, the CEO of ReWork, which provides recruiting services to companies that offer purposeful work, says that’s because no one really ever teaches us how: “Very few parents, teachers, and mentors urge us to think about this or give us mental models to use,” he says. “We tend to only get nibbles of what meaningful work is in our twenties.” As a result, we often pick jobs for the wrong reasons, says Karen Dillon, coauthor of How Will You Measure Your Life. “We look for things that we’re proud to talk about at a cocktail party or look good on a resume.” But rarely are those the things that translate to satisfaction. Here are principles you can follow to find a career — and a specific job —­ you don’t just enjoy, but love. Continue reading →

Inside with Jo-Ann Mendles, CEO & President, Thirty-four Park, LLC

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Interviewed by Larry Janis, Managing Partner, Integrated Search Solutions

LJ: Share with us some information about your current role and responsibilities

JM: I own and operate a professional services company, Thirty-four Park.  The mission of the firm is to complement its clients’ in-place executive teams and expert resources to accelerate break-through outcomes.   Through collaborative execution, the firm aims to support the stewardship of its clients’ goals.  Unique from traditional management consulting firms, Thirty-four Park brings seasoned Chief Operations leadership to tactically lead organizations to be more nimble and effective amidst increasing complexity, ambiguity and marketplace speed.  Continue reading →