Regional Sales Leaders in Accounts Receivable Solutions.

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Our client is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.

 Summary of Role

Senior level sales executive focused on new logo acquisition in the commercial segment of their business (e.g., utilities, financial services, communications, etc.), not government, education or healthcare.  The incumbent is responsible for leading end-to-end sales processes that result in profitable revenue from new logo contracts.. Continue reading

Regional Operations Center Lead

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Our client is a leader in global financial BPO services with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany.

Summary

As part of the BPO Global Operations Leadership Team, you will be responsible for the strategic direction and management of the operations for a strategic Fortune 50 client. The jobholder will be responsible for running the site operations while maintaining client satisfaction and driving site profitability. Additionally, this role will also support driving growth and augmenting client relationship across the multiple LoB’s supported by the site.

Responsibilities

  • Provide & implement strategic plans to improve site performance to ensure BPO industry leadership
  • Review & manage operational performance across LoB’s
  • Monitor performance against Service Level Agreements and work with the client to address any performance issues
  • Manage the day to day relationship and contract governance and outsourcing   provider on relevant planning or contract management topics
  • Establish action plans to improve or evolve performance
  • Provide guidance, feedback, and leadership to drive the team to achieve, continuous improvement on all operational, quality, and satisfaction metrics

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Global Service Delivery Director

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Our client is a leader in global financial BPO services with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany.

Summary

The successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of a major global client. Services include Electronic Payment Services and other Order to Cash operations which include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services. Continue reading

Global Service Delivery Director

                                                           Position Objective:

iStock_000005322448XSmall - CopyThe successful candidate will have responsibility for managing the delivery of services to maximize contribution to the success of major global clients. Services include Electronic Payment Services and other Order to Cash operations which include Credit, AR and Collections management, Cash Applications, Billing, and back office finance processing and customer services.

You will have considerable and proven people, quality and continuous improvement, and operational management skills and also possess the stature to effectively represent the business to clients, and a flexibility of approach to respond to changing demands across the business.  You will lead and work collaboratively with colleagues across sites to achieve business, and operational while always focusing on achieving Client goals.

Duties & Responsibilities:

  • Relationship development with key focus to maximize win win outsourcing/Client relationship.
  • Results focused, highly driven individual with an ability to excel in engaging teams and driving in pursuit of key financial targets and KPIs.
  • Deep expertise in Electronic Payment Services (and forms of payment) and Order to Cash processes that include Credit, Accounts Receivable, Collections Management, Cash Applications, and Billing, and back office finance processing, including accounting (Sub and General Ledger) and customer services.
  • Dynamic leadership qualities with the ability to deep dive into process/technology issues while maintaining sight of the strategic client goals – able to effectively balance ‘player/coach’ roles
  • Extensive experience running a Global Operations (BPO teams) with diverse cultural environments and the ability to lead a cohesive team in achieving challenging, quarterly Client SLAs and improvement targets

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Payroll Leader

iStock_000008266083Small[1]The Payroll Manager is the strategic leader of our client’s payroll function which ensures that the financial, accounting, and business services provided meet or exceed expectations. The primary responsibility is to lead a team of associates who provide payroll, business support services, business systems analyses and development, workforce management systems support, payroll tax services, payroll accounting, and related banking services functions. The Payroll Manager liaises and collaborates closely with the client as well as outside vendors and 3rd parties to ensure successful execution of financial strategy by focusing on providing world class payroll services. The position has ultimate accountability for developing and implementing strategies and operating policies, practices and objectives that satisfy the product and services needs of the client for high quality and compliant payroll services at a competitive cost; empower associates and; align with overall strategies. Continue reading