Talent Paradox of Outsourcing

Research Finds Lack of Investments in Talent Limiting High Performance in Outsourcing

NEW YORK AND LONDON (April 10, 2013) – The outsourcing industry is failing to invest in the skills needed to capture the full value from outsourcing engagements, an HfS Research study, sponsored by Accenture, reveals. The report, entitled “ Is Good Enough Really Good Enough? The Great Talent Paradox in Outsourcing ,” confirms that in order to achieve sustainable value beyond cost reduction, both buyers and providers of outsourcing must increase their focus on developing talent. Continue reading

Global Head – Major Client Operations

The successful candidate will be responsible for the . His/her mission is to manage the P&L for the Company across all the client accounts. They will ensure implementation of best-of-breed practices and the Service Excellence Framework that allows the Company to deliver ‘Platinum’ standards of service that consistently exceed client expectations while building a world class service delivery organization. Continue reading

Smartsourcing Requires A New Maturity Model

By Marc Kauffmann

Since smartsourcing is a relatively new concept, it is important to develop a model/methodology that ensures successful implementation and encourages innovation. This warrants development, management and continuous refinement of a comprehensive Smartsourcing Innovation Model. Continue reading

Federal Business Development Director – Infrastructure Services

Our clients’ growing team is seeking a seasoned Sales Executive to drive sales of IT Outsourcing Services to new federal clients. This is an outstanding career opportunity with an organization that is focused on profitable growth around the globe. The position is designed for an experienced sales executive who is always one step ahead of the game. This sales executive must be able to define a sales strategy from the ground and up and help bring it to fruition by doing what it takes to succeed. We seek an individual who is a relationship builder, a team player, and is able to use his/her extensive business acumen to identify opportunities and pursue them quickly and effectively. Continue reading