F&A BPO Solutions


The BPO Outsourcing Solution Architect (SA) role is a client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. This person is the single point of contact with responsibilities that include:


  • Managing all Operating Group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with the delivery organization(s) Continue reading

A View From The Buy Side






This first of a series of blogs designed to share with you the thoughts and insights of corporate leaders and their perspectives on the decision making process around outsourcing. Our first is with Ed Susman, who is with Citibank.

What are the most important attributes you seek in a potential provider/ partner?

While each sourcing opportunity is distinct with specific attributes that drive the selection of a provider there is one attribute that is transcendent, integrity. If a provider does not behave with integrity it does not matter how capable they are or what savings they might be offering. Sooner or later  the anticipated benefits will be outweighed by the cost of a contentious relationship. Continue reading

Brazil: Leveraging the Potential of the World Cup

By Steve Rudderham

All eyes will be on Brazil next summer as it hosts the soccer (real football) World Cup. This is then followed by the Olympic and Paralympics games in Rio de Janeiro in 2016. But beyond the ‘razzmatazz’ and festivities that both tournaments will bring, how will the country benefit economically, and how can the outsourcing industry leverage this focus? Continue reading

Inside with Jo-Ann Mendles, CEO & President, Thirty-four Park, LLC

Interviewed by Larry Janis, Managing Partner, Integrated Search Solutions

LJ: Share with us some information about your current role and responsibilities

JM: I own and operate a professional services company, Thirty-four Park.  The mission of the firm is to complement its clients’ in-place executive teams and expert resources to accelerate break-through outcomes.   Through collaborative execution, the firm aims to support the stewardship of its clients’ goals.  Unique from traditional management consulting firms, Thirty-four Park brings seasoned Chief Operations leadership to tactically lead organizations to be more nimble and effective amidst increasing complexity, ambiguity and marketplace speed.  Continue reading