Author Archives: Larry Janis

Beauty is in the Eye of the Beholder-with Craig Hovda

Its literal meaning – the perception of beauty is subjective.


At ISSG, we’re curious to know how this proverb applies to executives as they look to bring in new talent – and think you might be too!  This the second in a series of blogs/interviews with Senior Executives who are thought leaders in the areas of Talent Acquisition, Career Development and Leadership.

 

This discussion was with Craig Hovda. Craig has been a Partner with Deloitte Consulting since 1999. In his tenure with Deloitte he has held various roles including segment leadership in the Federal Government market, international Practice Development in Japan and Brazil, and leadership roles in the Managed Services service line. His current role is leading Deloitte’s largest engagement, a Managed Services program that provides health care analytics through Business Intelligence, Data Analytics and Information Management capabilities for a Fortune 50 health insurer with over 34 million members.  Under his direction the Deloitte team is transforming the client’s health care analytics and information management function into an analytics, insight and result based delivery capability that is driving innovation, customer expansion and retention.  Craig has organized the international delivery team to drive end- to-end development efforts for high priority projects that align with the overall corporate strategy. (more…)

Is Leadership Born or Built?

By James G. Clawson

In his book, “Executive Instinct,” Nigel Nicholson of the London Business School suggests that there may be a leadership gene — that some people are just driven to be in charge. But the University of Michigan’s Noel Tichy — in his book “The Leadership Engine” — declares that leadership style and abilities emerge from experience.

Yet another opinion comes from the former chief executive of a $40 billion business who claims that leadership is irrelevant — it’s all about designing the right employer contracts. (more…)

BPO Solution Architect – Procurement

 

 

Key Responsibilities:

  • Managing all operating group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the operating groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, subject matter experts required during the sales process and the communication/ collaboration with the delivery organization(s)
  • Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards
  • Collaborating with the operating groups to provide input to terms and conditions and in some cases accountable for specific contractual terms and conditions
  • Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals (more…)

The Masters of the Mix

by Michael J. Salvino, Walter G. Gossage, Mary Lacity

The benefits of effective change management in BPO are measured both an individual and an organizational  level. Companies that are attentive to transition issues and supporting the retained workforce can drive topline benefits from a more effective functional  organization.

Imagine your chagrin: You bought a sophisticated new audio system for your home, and all the electronics retailer did was deliver it, plug it in and leave. (more…)

What to Do When You Fear Your Leadership Is Failing

By Les McKeown

You’re a good leader, and you don’t take the possibility of failure lightly. You realistically assess the possibility of failure in advance of any new initiative. You’ve set clear milestones that will help alert you when something is going off track. You’re accountable for evaluating the relevant data accordingly, and you don’t blanch at objectively assessing the situation.

Now, (gulp), something has indeed gone wrong. Your new product launch has flopped, perhaps, or the fire marshal has just handed you a list of code violations that means the hospice won’t open on time, or your team of anti-logging activists hasn’t received the visas they need to go on-site in Venezuela. (more…)