Author Archives: Larry Janis

Thinking Like a Leader: Three Big Shifts

Eric McNultyBy Eric J. McNulty

Leadership development often focuses on doing — the mastering and use of certain desirable skills and behaviors that concretely show someone to be leading. Competency-based models can provide lists of such skills, as well as attributes of their practice. But where leadership effectiveness really starts is with thinking — adopting a mental model that makes it possible to acquire those skills and demonstrate those behaviors in the first place. Mastering leadership thinking can be challenging, but it is absolutely essential. I may adopt the exact stance and handgrip of Jordan Spieth, but I’m unlikely to win the Masters — while there may be a (wide) gap in our athletic abilities, there is an even larger one in our mental capacity for the game of golf.

Leadership thinking can be learned but is difficult to teach. It is a matter of asking questions and presenting challenges that help someone discover the mental model that enables their “best leader” to emerge. It requires not just competency, but demonstrated proficiency. And proficiency only comes with practice, feedback, and analysis. Journaling and other reflective exercises are good for processing and absorbing both successes and failures. As Peter Drucker said, “Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.” (more…)

Jon Stewart, Superboss

by Sydney Finkelstein

This past February, when Jon Stewart announced his impending retirement from Comedy Central’s The Daily Show after sixteen years, the collective mourning began almost immediately. “I have this irrational feeling of sadness, bordering on hurt,” a commentator for Entertainment Weekly said. “I feel wounded. It’s not like a romantic break-up, per se—more like a childhood best friend announcing his family is moving away right before sixth-grade starts.”

“Sixth grade” referring to, of course, the upcoming Presidential election. How would the nation possibly cope without Stewart around to skewer the candidates? “Jon Stewart, we need you in 2016,” pleaded a headline in the New Yorker. His departure, said the magazine, killed the “last hope for bringing some rationality to the 2016 Presidential field.” Stewart’s opponents on the right disagreed, with Fox News’ Megyn Kelly proclaiming, “I don’t think overall he’s been a force for good.” (more…)

Create a Conversation, Not a Presentation

by John Coleman

When I worked as a consultant, I was perennially guilty of “the great unveil” in presentations—that tendency to want to save key findings for the last moment and then reveal them, expecting a satisfying moment of awe. My team and I would work tirelessly to drive to the right answer to an organization’s problem. We’d craft an intricate presentation, perfecting it right up until minutes or hours before a client meeting, and then we’d triumphantly enter the room with a thick stack of hard copy PowerPoint slides, often still warm from the printer.

But no matter how perfect our presentation looked on the surface, we regularly came across major issues when we were in the room. These one-sided expositions frequently led to anemic conversations. And this hurt our effectiveness as a team and as colleagues and advisers to our clients. (more…)

F&A BPO Solutions


 

The BPO Outsourcing Solution Architect (SA) role is a client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. This person is the single point of contact with responsibilities that include:

 

  • Managing all Operating Group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with the delivery organization(s) (more…)

Leadership and Brilliance Are Not the Same

Sramana MitraBy Sramana Mitra

When “How I Lead” was suggested as a topic, I had to pause to consider how my thinking has evolved on the subject. How did I lead earlier in my career? How do I lead today? What has changed? What has remained constant? How do I synthesize what has worked particularly well?

I have founded and run four companies since 1994. In each case, I had a mission for value creation that was big, bold, important, clear, and I always made sure the mission was communicated to everyone on my team and to the external world with utmost authenticity.

When I started DAIS in 1994, my mission was to jumpstart a technology industry in Calcutta, using my MIT Computer Science background to plug my birthplace into the global startup eco-system. My team of ~50 understood that mission well. I also got the media to root for us, inspiring them with that vision. This helped us tremendously in recruiting talent at a time when “startup” and “Calcutta” were incongruous concepts. (more…)