A better way to resolve business conflicts

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Written by Anoop Sagoo, Jeremy Oates & Mary Lacity

Having a realistic perspective that life is not perfect is a good thing—whether you’re a service provider or a client. The ability to settle the smaller issues promptly and productively lays the groundwork for dealing with more serious, potentially deal-breaking problems that may arise down the road.

The number of strategic alliances across most industries, for example, has grown steadily over the past decade.

And a recent study has shown that 60 percent of companies worldwide now deploy outsourcing as a standard practice; an additional 19 percent say outsourcing is definitely in their future. Continue reading →

Branding your personal life

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by Ellen Sluder

My husband and I are in the process of listing our house for sale and our realtor came over to give us pointers on how to stage it better. One of her suggestions was to hang an American flag off the front porch so the house was instantly recognizable. While I consider myself a patriotic person and don’t personally have an issue with displaying a flag, I did start to wonder how other people would judge or “brand” me. Continue reading →

Is There a Future Role For IT???

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written by Jerry Luftman

 

The 21st Century is marked by the continued penetration of Information Technology (IT) into all facets of the organization. Businesses, regardless of their size, cannot function without IT enabling/driving every activity, from traditional back-office systems to strategic services that interact with customers/clients and external partners. With the global business environment, organizations, and technology continuing to experience dramatic change at an accelerated pace, the role of IT has become increasingly more complex and challenging. Hence, as IT has become mission critical, it is imperative for IT and business leaders to work effectively and efficiently together to ensure that they are leveraging IT across their organization. The success of the business depends on the success of IT. Continue reading →

Inside with Gary M. Budzinski, EVP & GM, Global Infrastructure Services, CSC

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Interviewed by Larry Janis, Managing Partner, Integrated Search Solutions

LJ: Please share with us your role and responsibilities at CSC.

GB: I lead CSC’s Global Infrastructure Services (GIS) business unit comprising more than 25,000 employees worldwide. As Executive Vice President and General Manager, I am responsible for four profit & loss centers including Workplace Services, Data Center Services, Platform Services and Enterprise Service Management. I also oversee the global sales and delivery of CSC’s infrastructure portfolio and managed services while leading key transformation efforts to enhance CSC’s financial performance, operations and competitiveness.

As the focal point for CSC’s global service operations, I manage the global delivery network and workforce optimization strategies with a focus on delivering service innovation, quality and consistency to CSC’s clients. The GIS organization also drives CSC’s Offering Lifecycle Management process to standardize the company’s enterprise-wide portfolio and elevate delivery performance. As a strong client service advocate, I also lead the organization’s service excellence functions, including quality assurance and automation strategies, account start-up and re-engineering, while overseeing GIS’ full program management capabilities. Continue reading →