Tag Archives: business

Paying it Forward with your Customers: 3 Steps to Selling Value

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written by Jay Ackerman

 

All too often, customer/vendor relationships are anchored around two milestones in the customer lifecycle: the initial sale and renewal sale. Typically, these two points in time experience the greatest, if not only, customer outreach and engagement. With the rise of the Cloud and Subscription Economy, it’s easier than ever for customers to switch providers at a moment’s notice. As such, the one-time sales approach is now replaced with a value-driven approach anchored in customer lifetime value (CLV). Today, customers only want to pay for what they use, and they only use what is considered to be of value.

Rather than focusing on points where the money is made – initial sale and renewal – vendors should take a “pay it forward” approach to customer success across the customer life cycle. Continue reading →

Sales Leaders-Sourcing & Procurement

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Our client’s  Business Process Outsourcing (BPO) organization has an exciting opportunity for  Sales Capture Leads selling procurement services. Their BPO Procurement business offers a full suite of source-to-pay BPO services including:

  • Sourcing and category management, including sourcing, demand management and supplier performance management.
  • Sourcing support, including spend analytics, market analysis, spot buy, auction services and contract administration.
  • Procurement operations, including requisition processing, invoice processing, travel and expenses processing, supplier enablement and catalog enablement. Continue reading →

Dear Manager: Please don’t tell your employees what they are doing wrong

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by Melissa Janis

 

One of your employees is under-performing and you want to give him corrective feedback so he can improve. Seems pretty straightforward right?

Not so much. Giving feedback is challenging; perceptions, personalities and preferences can easily get in the way. No matter how artfully you frame comments and suggestions for improvement, your message still can be derailed and potentially even backfire. It’s all too easy for well-intentioned feedback to inflame rather than engage.

So what’s a manager to do? How can you help your employees understand the gap between where they are and where they need to be if you don’t tell them? Continue reading →

How to Spend the First 10 Minutes of Your Day

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80-Ron-Friedmanby Ron Friedman

If you’re working in the kitchen of Anthony Bourdain, legendary chef of Brasserie Les Halles, best-selling author, and famed television personality, you don’t dare so much as boil hot water without attending to a ritual that’s essential for any self-respecting chef: mise-en-place.

The “Meez,” as professionals call it, translates into “everything in its place.” In practice, it involves studying a recipe, thinking through the tools and equipment you will need, and assembling the ingredients in the right proportion before you begin. It is the planning phase of every meal—the moment when chefs evaluate the totality of what they are trying to achieve and create an action plan for the meal ahead. Continue reading →

Employees Who Feel Love Perform Better

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by Sigal Barsade and Olivia (Mandy) O’Neill

“Love” is a not word you often hear uttered in office hallways or conference rooms. And yet, it has a strong influence on workplace outcomes. The more love co-workers feel at work, the more engaged they are. (Note: Here we’re talking about “companionate love” which is far less intense than romantic love. Companionate love is based on warmth, affection, and connection rather than passion). It may not be surprising that those who perceive greater affection and caring from their colleagues perform better, but few managers focus on building an emotional culture. That’s a mistake. Continue reading →