by Suzanne Bates and David Casullo
As every CEO knows, there is an X factor in leadership that is hard to nail down but essential to successful management.
We’ll start with a case example. Steve, the CEO of a company we’ll call ICON, wondered whether the leader of one of ICON’s businesses had that X factor necessary to lead a key strategic initiative for her business, Logistical Systems Advisors (LSA).
The board of directors and executive team had set a new course for LSA to grow by acquisition, and though Jane, the business president, was delivering results, her style chafed some members of the company. Smart, focused and results-driven, Jane’s style had improved product performance and client responsiveness. However, Steve also thought her style might not be collaborative and inclusive enough to ensure successful integrations. Continue reading







by Beth Carter
by Tom Somodi