Tag Archives: Europe

Beauty is in the Eye of the Beholder-with Craig Hovda

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Its literal meaning – the perception of beauty is subjective.


At ISSG, we’re curious to know how this proverb applies to executives as they look to bring in new talent – and think you might be too!  This the second in a series of blogs/interviews with Senior Executives who are thought leaders in the areas of Talent Acquisition, Career Development and Leadership.

 

This discussion was with Craig Hovda. Craig has been a Partner with Deloitte Consulting since 1999. In his tenure with Deloitte he has held various roles including segment leadership in the Federal Government market, international Practice Development in Japan and Brazil, and leadership roles in the Managed Services service line. His current role is leading Deloitte’s largest engagement, a Managed Services program that provides health care analytics through Business Intelligence, Data Analytics and Information Management capabilities for a Fortune 50 health insurer with over 34 million members.  Under his direction the Deloitte team is transforming the client’s health care analytics and information management function into an analytics, insight and result based delivery capability that is driving innovation, customer expansion and retention.  Craig has organized the international delivery team to drive end- to-end development efforts for high priority projects that align with the overall corporate strategy. Continue reading →

The Masters of the Mix

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by Michael J. Salvino, Walter G. Gossage, Mary Lacity

The benefits of effective change management in BPO are measured both an individual and an organizational  level. Companies that are attentive to transition issues and supporting the retained workforce can drive topline benefits from a more effective functional  organization.

Imagine your chagrin: You bought a sophisticated new audio system for your home, and all the electronics retailer did was deliver it, plug it in and leave. Continue reading →

What to Do When You Fear Your Leadership Is Failing

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By Les McKeown

You’re a good leader, and you don’t take the possibility of failure lightly. You realistically assess the possibility of failure in advance of any new initiative. You’ve set clear milestones that will help alert you when something is going off track. You’re accountable for evaluating the relevant data accordingly, and you don’t blanch at objectively assessing the situation.

Now, (gulp), something has indeed gone wrong. Your new product launch has flopped, perhaps, or the fire marshal has just handed you a list of code violations that means the hospice won’t open on time, or your team of anti-logging activists hasn’t received the visas they need to go on-site in Venezuela. Continue reading →

8 Ways To Spot Great Leadership

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By Mike Myatt,

If you ever wonder why we’re in a crisis of leadership all you have to do is to watch and listen to those in positions of leadership. While there are clearly many aspects of leadership that must work together in harmony in order for leaders to be effective, everything breaks down when leaders don’t understand how to engage effectively.

Let’s start with what leadership is not: Leadership is not a monologue, a speech, a lecture or a filibuster. Leadership is not talking at or over people. Leadership is not sequestered, does not live in a bubble or operate in a vacuum. Leadership is not exclusive or arrogant. Leadership is not about the leader. Continue reading →

Beauty is in the Eye of the Beholder-with Manish Sharma

Posted on

It’s literal meaning – the perception of beauty is subjective.

At ISSG, we’re curious to know how this proverb applies to executives as they look to bring in new talent – and think you might be too!  This the first in a series of blogs/interviews with Senior Executives who are thought leaders in the areas of Talent Acquisition, Career Development and Leadership.

Our initial discussion was with Manish Sharma. Manish is the Accenture BusinessProcess Outsourcing (BPO) Delivery and Solution Development Lead, heading up BPO Global Delivery operations, solutions and mobilization. In this role, he leads over 55,000 professionals in more than 50 delivery centers across five continents. He also serves as a member of Accenture’s Global Leadership Council.  Continue reading →