inside outsourcing-Alan Hanson
Tag Archives: Leaders
A TALE OF TWO INTEGRATIONS – Lessons for sales planning
by John Archer
It seemed sensible logic. You take a large, successful national IT staffing company add 20-odd equally successful project and “solutions” companies in a booming market and watch your revenue grow. Cross selling alone will surely reap significant rewards. Right? Unfortunately not twelve months later, with the growth promised to Wall St not materializing, the staffing side was spun off to start anew. Continue reading
BPO Insurance Practice Head – US
Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in insurance with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice. Prior experience must include operational responsibility for and understanding of personal lines BPO product offerings, with a focus on life and annuity products. Continue reading
Has HR rushed too quickly to the service center?
by Gareth Cartman
Once upon a time, HR were viewed as fluffy people, or at worst, pen-pushers who took your holiday forms. Today, apparently, they’re a faceless department, a phone number, a web portal… HR as we knew it has been killed off by the service center, and the only people to blame are… HR.
The attractions of the shared service center are manifold. IDC recently underlined the massive rush towards HR outsourcing in its shared service form, with the benefits of centralized data, actionable metrics and cloud technology all to the fore. HR is, so they say, clamoring for help, and outsourcing is the answer to all of their problems. Continue reading
8 Ways to Undermine Yourself as a Leader
written by Josh Linker
As entrepreneurs, we spend a lot of time honing our leadership style and working tirelessly to ensure our teams are motivated to work with us. There are countless resources to improve on various attributes you utilize both in and out of the office, but there’s less information readily available on pitfalls to avoid. You might think you’re doing a good job, but here’s a list of how you might be undermining yourself. Continue reading