Qualifications: Significant experience required; must have a proven track record of running a large scale BPO portfolio in insurance with P&L responsibilities. Background must include demonstrated ability to manage sales, grow revenue, and build a business practice. Prior experience must include operational responsibility for and understanding of personal lines BPO product offerings, with a focus on life and annuity products. Continue reading
by Gareth Cartman
Once upon a time, HR were viewed as fluffy people, or at worst, pen-pushers who took your holiday forms. Today, apparently, they’re a faceless department, a phone number, a web portal… HR as we knew it has been killed off by the service center, and the only people to blame are… HR.
The attractions of the shared service center are manifold. IDC recently underlined the massive rush towards HR outsourcing in its shared service form, with the benefits of centralized data, actionable metrics and cloud technology all to the fore. HR is, so they say, clamoring for help, and outsourcing is the answer to all of their problems. Continue reading
by Amy Gallo
If you want to become a leader, don’t wait for the fancy title or the corner office. You can begin to act, think, and communicate like a leader long before that promotion. Even if you’re still several levels down and someone else is calling all the shots, there are numerous ways to demonstrate your potential and carve your path to the role you want.
What the Experts Say “It’s never foolish to begin preparing for a transition no matter how many years away it is or where you are in your career,” says Muriel Maignan Wilkins, coauthor of Own the Room: Discover Your Signature Voice to Master Your Leadership Presence. Michael Watkins, the chairman of Genesis Advisers and author of The First 90 Days and Your Next Move, agrees. Not only does the planning help you develop the necessary skills and leadership presence, it also increases your chances of getting the promotion because people will already recognize you as a leader. The key is to take on opportunities now, regardless of your tenure or role. “You can demonstrate leadership at any time no matter what your title is,” says Amy Jen Su, coauthor of Own the Room. Here are several ways to start laying the groundwork. Continue reading
written by Josh Linker
As entrepreneurs, we spend a lot of time honing our leadership style and working tirelessly to ensure our teams are motivated to work with us. There are countless resources to improve on various attributes you utilize both in and out of the office, but there’s less information readily available on pitfalls to avoid. You might think you’re doing a good job, but here’s a list of how you might be undermining yourself. Continue reading
by John Beeson
If you’ve been at your company for a few years and hope to move up to the next level, you may feel like you’re standing at an airport looking up to see one plane after another stacked up in a holding pattern. That’s because promotion rates in most industries have slowed dramatically since the recession, creating a backlog of talented employees intent on moving ahead. Continue reading
