Early in the pandemic, Josh Bersin called it the Big Reset: “The Coronavirus is accelerating one of the biggest business transformations in decades.”

As the business landscape evolves and employees reassess their priorities, leadership is changing as well. To reset thinking on what it means to be a leader today, we asked Josh Bersin and other thought and business leaders for their perspective.


  • Great Leadership is about getting the best out of your team, by allowing team members to play roles where their superpowers can enhance the work of others!

-Michael McDaniel, President, Modern Workplace, DXC Technology


  • Competence – you can’t fake it, know the details of what is going on around you.  If you don’t know something, ask the questions and do the research to learn it.
  • Calmness – when the chips are down, and they will be at some point, leaders need to maintain calmness, showing empathy for people who are trying to do the right thing, clinically remove the people who aren’t, and set an example for a culture of respect, integrity all while not compromising on the vision and objectives of the business.
  • Creating the conditions for success – if your organization is succeeding in spite of itself (which with enough brute force can happen), then that is a leadership issue.  Focus on eliminating roadblocks, complexity and any other impediments for your organization to succeed.

-Mark Trepanier


  • I hear collaboration used more than teamwork now a days. Professionals need to work not only with their team but others in the organization too.  Empathy is a very strong theme with the employees having a larger pull and due to the pandemic. It’s a sign of the times and one I hope remains important for years to come.  Great leadership is effective when it is trusted and loyal. I think communicating a vision, establishing attainable and challenging goals, then rewarding them is a big part of being a leader. Great leadership is effective for the people and in turn the business.

-Jenny Illum, Director, Executive Recruiting & Diversity Recruitment. Bath & Body            Works


If you’re inspired by these perspectives on leadership today, stay tuned…there’s more to come!  And if you are interested in crafting your own contribution, please email me at janis@issg.net


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