Our client is recognized as a Top Tier player in the Business Process Outsourcing marketplace, Their innovative methods and use of the latest technologies deliver real efficiencies and reliability for business processes.
Appropriately manage relationship with the client covering all opportunity development aspects of the services provided. Continue reading →
Employees expect a lot from their leaders and when they don’t get what they expect they begin to lose trust and respect for their leader. As the workplace continues to transition from a knowledge to a wisdom-based environment, the requirements for great leadership are changing. For example, leaders must have greater emotional intelligence so they can connect more intuitively with their employees. They must become better listeners, opportunity enablers and exceptional coaches. Because employees are in search for high-trust relationships, leaders must be more instinctually connected with their employees and this requires them to be more self-aware about how their overall behavior and the example they set impacts the performance of others. Continue reading →
It is simply impossible to become a great leader without being a great communicator. I hope you noticed the previous sentence didn’t refer to being a great talker – big difference. The key to becoming a skillful communicator is rarely found in what has been taught in the world of academia. From our earliest days in the classroom we are trained to focus on enunciation, vocabulary, presence, delivery, grammar, syntax and the like. In other words, we are taught to focus on ourselves. While I don’t mean to belittle these things as they’re important to learn, it’s the more subtle elements of communication rarely taught in the classroom (the elements that focus on others), which leaders desperately need to learn. In today’s column I’ll share a few of the communication traits, which if used consistently, will help you achieve better communication results. Continue reading →
The 21st Century is marked by the continued penetration of Information Technology (IT) into all facets of the organization. Businesses, regardless of their size, cannot function without IT enabling/driving every activity, from traditional back-office systems to strategic services that interact with customers/clients and external partners. With the global business environment, organizations, and technology continuing to experience dramatic change at an accelerated pace, the role of IT has become increasingly more complex and challenging. Hence, as IT has become mission critical, it is imperative for IT and business leaders to work effectively and efficiently together to ensure that they are leveraging IT across their organization. The success of the business depends on the success of IT. Continue reading →
The best way to predict the future is to invent it.” – Alan Kay, 1971
I spent the day yesterday with one of my favorite client groups. They’re the senior team of part of a major media company, and they are smart, funny, curious, talented and kind people. The quote above was on the introductory page of a deck they had put together outlining their vision of change for the coming year. Continue reading →