Tag Archives: Service Delivery

An interview with David Lee

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Interviewed by Larry Janis, Managing Partner, Integrated Search Solutions

LJ: Most of our readers will know Dell, what is your role in the firm?

DL:  I am Vice President of sales, marketing and strategy at Dell Services.  I oversee global sales and marketing in all geographies and across all of our lines of business (Support & Deployment, Infrastructure & Cloud Computing, Applications & BPO, and Security).  I also lead the strategy function for Dell Services and am part of the Dell Services senior leadership team. Continue reading →

Director, Service Delivery – Network

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Our Client: is a $10b North American information technology (IT) management and business process services (BPS) company with 31,000 employees in over 125 offices worldwide.  It operates 15 delivery centers in theUS,Canada, Europe, and Asia.

Role and Responsibilities: The Service Delivery Director – Network is responsible for global network engineering and operations, including the configuration, operations, support, and optimization of all customer delivery networks. The Director reports to the VP Operations and is responsible for leading and developing the global operations professional staff. The position is also responsible for integrating new customers onto the network and ensuring that service level targets are met. Continue reading →

Director, Service Delivery – Database

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Role and Responsibilities: The Service Delivery Director – Database is responsible for global database administration and operations, including the configuration, operations, support, and optimization of all customer delivery databases.

Direct responsibility for global database operations, ensures SLA’s, financial targets, and management objectives are consistently met or exceeded. Continue reading →

Director, Service Delivery – Network

Posted on

 

Our Client: is a $10+b Global information technology (IT) management and business process services (BPS) company with 31,000 employees in over125 offices worldwide. It operates 15 delivery centers in the US, Canada, Europe, and Asia.

Role and Responsibilities:

The Service Delivery Director – Network is responsible for global networkengineering and operations, including the configuration, operations, support, and optimization of all customer delivery networks. Continue reading →