How to Be a “Glass-Shattering” Organization

by Colleen Ammerman and Boris Groysberg

Summary.   

Advancing gender equality is certainly desirable, but may not seem vital during this turbulent time — yet that assumption couldn’t be further from the truth. In fact, losing sight of gender equity right now is likely to put you at a real disadvantage when the pandemic begins to recede. The benefits of gender equity are numerous, but there are 10 that tend to hold true across the board — and are particularly critical in these uncertain times.

Advancing gender equality is certainly desirable, but may not seem vital during this turbulent time — yet that assumption couldn’t be further from the truth. In fact, losing sight of gender equity right now is likely to put you at a real disadvantage when the pandemic begins to recede.

The barriers women face in the workplace are already well-documented, and there’s mounting evidence that the situation is getting worse amid the pandemic. In the U.S., women made up 80% of workers who left the labor force in September 2020. Women of color are shouldering a greater share of these job losses. Many women who have held onto their jobs have found their work and parenting responsibilities all but impossible to manage, or have been penalized for caregiving. And women who are not caring for children or other dependents are by no means exempt from tougher career challenges in our newly-virtual workplaces, as we have noted previously.

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How to keep your cool in high-stress situations

by Robert E. Quinn, David P. Fessell, and Stephen W. Porges

A CEO called one of us (Robert) for help. The company she was leading was on the cusp of a huge opportunity related to a new technology. But she was stymied and stuck.

One of the representatives for an investor in the project was extremely assertive and self-interested. They had intimidated several of her company’s strong board members, who were now withdrawing the financial support they had already committed. The entire endeavor was at risk.

It took 20 minutes for the CEO to describe all the complexities. As she did, Robert felt a knot in his stomach. She expected him to add value and yet he was struggling to even comprehend the issues. He worried that he wouldn’t be able to help and a part of him just wanted to end the call and distance himself from this mess. Rather than doing that, he understood that his anxiety was a signal to slow down. He began to self-regulate.

Recent research in the field of neuroscience, specifically polyvagal theory, offers insights into this process of self-regulation and how you can move from a “fight or flight” response to a higher state of openness that invites collaboration, creativity, and thriving. Studies have shown that specific tactics, which we’ll explain more below, can help us navigate our natural tendency to be defensive when confronted.

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To see the future more clearly, find your blind spots

by Eric J. McNulty

After being bombarded with disruption in 2020, executives can better prepare for the next crisis by considering new perspectives.

It was the year we saw it all. And 2020 was also the year we didn’t see it all coming. Wildfires. Floods. So many storms in the Atlantic that meteorologists had to resort to the Greek alphabet to name them. Global protests over racial and economic inequality. And, of course, the pandemic.

What is surprising is that we were surprised. In a recent PwC study, 69 percent of responding organizations had experienced a crisis in the past five years and 95 percent expected to face one. We all watched Australia aflame in the months before the pandemic. California, too. It was only three years ago that multiple storms rattled the Gulf Coast in the United States in rapid succession. And climate watchers had been predicting that there will be more of these severe weather events in the future.

And the pandemic? Severe Acute Respiratory Syndrome (SARS) in 2003, H1N1 influenza in 2009–10, Middle East Respiratory Syndrome (MERS), first reported in 2012, and the Ebola outbreak in 2014–16 foreshadowed that a deadly, global, infectious disease outbreak was overdue. I warned about MERS, and public health risks in general, in this publication in 2013. It was not the most shared article of that year. Not by a long shot.

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How Companies Will Stand Out Post-Pandemic

by Ulrik Juul Christensen

(Hint: It’s Not AI.)

In a post-pandemic world, companies undoubtedly will turn increasingly to advanced technologies — artificial intelligence (AI), robotics, and automation — to accelerate growth and improve profit margins. Such an arms race, however, will not be sustainable as even the latest technology will eventually become commoditized. Instead, the true point of differentiation will be well-educated human capital deployed dynamically to tackle challenges so complex that AI and automation will come up short.

To be clear, technology will be the foundation of digital transformation. As two experts from the World Bank wrote in Harvard Business Review, “Increases in efficiency brought about by digital technology can help businesses expand. Digital platforms can create entirely new occupations and jobs.”  Yet that opportunity will not be realized unless people are well-educated, not only when it comes to job-specific technical competencies, but also in 21st century skills such as critical thinking, communication, collaboration, and creativity, as well as character traits of leadership, ethics, citizenship, and grit.

Based on conversations I’m having with business leaders across multiple industries, and even what I see in our own company, I believe the key to future success — through this decade and beyond — lies in learning engineering. Essentially, that means offering the right learning opportunities to build relevant skills and ensuring that people take advantage of learning and development (L&D). As a chief learning officer (CLO) told me recently, “The pandemic has exposed the fact that L&D is not a ‘nice to have’; it is a ‘need to have.’”

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5 tips for leading IT remotely

By Bob Violino

With WFH and hybrid workplace strategies stretching into 2021, IT leaders must settle in to new work habits to ensure success in leading IT from afar.

Many people have had to adapt to working from home and other remote locations — at least part of the time — in the hybrid workplace that’s emerging because of the pandemic. That includes CIOs and other IT executives.

Whether executives are working remotely for one or more days per week or full time, leading IT has change significantly — and perhaps permanently.

The new working model affects many facets of management, including developing IT strategies, maintaining culture, driving change, and collaborating with business colleagues. The situation presents challenges, but it also offers growth opportunities for technology leaders.

Here are some suggestions from home-working IT leaders on how to make the most of the new environment.

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