Sr. Manager: Global Business Services- Outsourcing & Shared Services

 

Achieve the next level of Performance!  Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.

Work you’ll do

You along with dynamic colleagues will help organizations create a single enterprise organization or network of Shared Services and Outsourcing relationships.  As a Senior Manager, you are expected to contribute to the firm’s growth and development in a variety of ways.  You will be responsible for engagement management: Lead engagement planning  and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time,  quality delivery of work products; manage engagement economics; manage engagement risk.  Senior Managers manage day to day interaction with executive clients and sponsors.  You will be expected to participate in Business Development, develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies.  Senior Managers must contribute to Practice Development & Eminence:  Develop practical solutions and methodologies; develop “thoughtware” and “point- of-view” documents; participate in public speaking events; get published in industry periodicals.  We invest in our people, as a Senior Manager you will be responsible for people development, performing the role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

 

Qualifications

Required:

  • A minimum of 10+ years consulting and/or industry experience is required
  • Must have subject matter expertise and project experiences in Shared Services, Outsourcing and/or Offshoring industry, or multiple back-office functional optimization
  • Shared Services Feasibility Assessments, Implementations, and Optimization
  • Ability to analyze and apply outsourcing trends
  • Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
  • Core vs. Non-Core Assessments
  • Understanding of vendor landscape
  • Ability to interact at all levels of the client organization
  • Business Development and Delivery experience
  • Bachelor’s Degree

Preferred:

  • RPA experience
  • Ability to work independently, manage small engagements or parts of large engagements
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Willingness to mentor junior staff
  • An advanced degree is preferred

If this opportunity sound like a great fit, please reach out to:

Larry Janis, Managing Partner, janis@issg.net

or

Jeff Bruckner, Partner, bruckner@issg.net

 

Should I stay or should I go?

The topic of counter offers is an interesting one. I am sure you have seen articles and thoughts about the subject and they are usually one person’s perspective on the topic. For a somewhat different approach, we’ve reached out to people in our network to gain their thoughts and perspective on the topic.

 

 

We asked:

You have just received an offer to join a new firm. You are giving notice to leave your current position and your employer makes a “counter offer” to keep you from leaving. You start to think about whether or not to take that “counter offer.”

Why would taking a counter offer can cost you more in the long run?

Read their responses below:

“My experience in being on the other side of the counter is that they only delay the inevitable.  Whatever, led that individual to go as far down the path as getting an offer at another firm (in most cases) will not have fundamentally changed. They will just be paid more to tolerate whatever it is that they didn’t like before. So now if they turn down the other offer they’ll be back in the market again in 6-12 months or less and most likely unable to go back to that original firm that recruited them.”

                                                                      Monty Hamilton, CEO, Rural Sourcing

” I think the reason few people accept counter-offers is simple, you have exhausted all avenues of resolution with no resolve.   If you are underpaid given the market, then either your employer isn’t in tune with the market or does not feel you are of value.  You shouldn’t have to threaten to leave before someone is willing to do something.  If you accept the counter, what is going to change, all of the same conditions still exist and it could be to your detriment as you could get pegged as a problem person.  Further I think the same thing could be said for any reason you would want to leave, career progression, problem co-worker, etc.  If you have a good people manager and a good HR department then your issues would have been addressed and you wouldn’t be looking for a new job.  And if your HR department and people manager can’t work together (or around each other if one of them is the problem) to remove appropriate obstacles then you don’t want to work there anyway.”

Peter Magladry ,Client Relationship Director at Willis Towers Watson

“Don’t take the “counter” of equal pay unless it comes with a fast-track commitment to greater responsibility.”

Reed Keller, Former PWC Consulting/Vice Chair.

“It has always been my perspective that if the person you are trying to keep is absolutely critical to your operation, and he or she comes to you to say they are taking a competitive offer then shame on you for not recognizing their value up to that point. You may be able to keep them  for some period of time but you have lost a piece of their heart and passion to work for you. 

From the employee perspective, unless the employer makes the counter offer so good and you were not sure about the other company, then by all means consider the new offer from your current employer.

But prepare yourself to be able to walk out that door in the future because your current employer obviously doesn’t really value you on a day to day basis. If they really valued your contribution to the team, they never would have put you in the position of looking to the outside. I have only left an employer when the passion I needed to succeed at my job has been lost. Rarely has a counter offer ever brought the passion back to keep me for the long term.”

Tom Mezera, Mezera Consulting LLC

This is the first installment of this series. We hope you find these perspectives interesting. If you would like to share your thoughts on this for future blogs, please let me know.

Larry Janis, Managing Partner, ISSG, janis@issg.net

Senior Level Manager for Payroll Tax

The Payroll Tax Senior Manager is responsible for the oversight of all payroll tax processes Federal, State, and Local and will be responsible for Corporate Payroll Stock Accounting.

 

 

Key Responsibilities:

  • Manage the payroll tax team in delivering customer service, including responding to inquiries related to payroll from our client, properties, workers and various internal departments
  • Ensure payroll tax compliance, including tax deposits, filings, and reconciliations to the general ledger are accurate and completed in a timely manner
  • Monitor tax law changes and partner with client on interpretation and implementation.
  • Oversee all tax filings for Fed, State and Local jurisdictions, provides recommendation to the client based on tax changes and publications.
  • Responsible for all payroll tax and stock accounting for all US based properties and US corporate offices.
  • Collaborate in development, testing, and troubleshooting of all system changes with the client, IT, etc. as it relates to payroll tax
  • Implement continuous process improvement to include the adoption of best practices, and updating standard operating procedures accordingly
  • Engage with senior management and be the subject matter expert for payroll and payroll tax-related matters, expatriates, 1099 reporting matters, payroll general ledger mapping/reporting.
  • Ensure the proper controls and procedures are in place, documented and followed as well as working with internal audit in testing the effectiveness of the controls

Continue reading

F&A Account Leader-West Coast

Drive both short and long term growth through up-selling, profitable delivery and client satisfaction. Work closely with the Operating Groups to maximize outcomes and value to the client and profitability, acting as a single point of contact for the organization and building trusted advisor relationships at the client. May have accountability for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts.

iStock_000017757523LargeLead account Development and Sales
•Deliver revenue target and CCI plan
•Conduct account planning and reviews, and collaborate with the Operating Groups and Growth Platforms to bring best of  innovation, analytics and industry insight to clients
•Achieve profitable growth and new sales through upsell, extensions, renewals and cross-selling across offerings over a portfolio of accounts (understanding client needs and industry trends to sell transformational solutions)

Account Management
•Manage overall client relationship & satisfaction, delivering world class service management for a single tower on a medium-to-large account, or for multi towers on a small-to-medium account, or for multiple small accounts

Develop Key Relationships
•Pursue and cultivate relationships with decision makers/influencers at the senior/middle management levels within the client organization
•Cultivate relationships with Client Account leaders within assigned account and provide expertise across client account team
•Manage account team members below the Managing Director level, setting the tone from the top for our people and sustaining culture and values

Demonstrate Thought Leadership and Market Profile
•Demonstrate functional expertise in the offering delivered on the assigned account
•Gain internal recognition in area and start to develop external recognition of growth platform relevance and expertise

If you are interested or know someone who is, please let me know. Thank you!!

Sincerely,

Larry Janis I Managing Partner I Integrated Search Solutions Group, LLC

P-516-767-3030

E-janis@issg.net

www.issg.net

follow me on twitter @issgheadhunter

Regional Sales Leaders in Accounts Receivable Solutions.

photo_overview

Our client is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.

 Summary of Role

Senior level sales executive focused on new logo acquisition in the commercial segment of their business (e.g., utilities, financial services, communications, etc.), not government, education or healthcare.  The incumbent is responsible for leading end-to-end sales processes that result in profitable revenue from new logo contracts.. Continue reading