6 tips for remote hiring success

By Sarah K. White

The COVID-19 pandemic has not only shaken up business as usual, sending large portions of the workforce to work from home, it’s also pushed companies to hire from home. Recruiters and hiring managers are now faced with the task of vetting candidates remotely, a challenging prospect for many organizations and roles, especially for technical interviews or for establishing a culture fit. While there are obstacles to this “new normal,” some companies have found positives in the new hiring process.

If your company is one of the many that will be hiring virtually, even temporarily, moving forward, here are six tips to help smooth the transition and ensure a strong candidate fit.

Bring structure to the process

Jocelyn Lai, director of talent acquisition at Duolingo, says her team had just 24 hours to completely revolutionize the company’s hiring process after the COVID-19 lock downs went into effect. Part of that included building out a structured process for recruiters and candidates to follow while the company continued to ramp up hiring.

Lai recommends establishing a quick guide for instructing candidates on how to run through their video and sound equipment ahead of time in case there are any compatibility issues and to give them a general sense of what to expect. The same goes for your recruiters, she says. Make sure everyone is using the same video conferencing software, that they have all the resources for quality video calls and that they are trained on any software or services you may use to conduct any technical interviews.

Bringing structure to the process not only helps your recruiters be effective, but it also alleviates potential added stress on candidates. Candidates may feel more anxious or stressed about a virtual interview, especially if they are new to the process. By “over communicating” with candidates, you can help them feel at ease, which will help avoid any potential performance issues during the interview, Lai says.

Re imagine the technical interview

Technical interviews can pose a unique challenge during the virtual hiring process. Engineers who are used to using physical white boards for technical interviews may have to embrace Google Docs or a third-party service such as HackerRank or CodeSignal. It’s important to take into account any potential limitations of your setup — and to consider giving candidates a chance for a do-over if they’re new to virtual technical interviews. Let candidates know in advance how you plan to conduct technical interviews — again, communication is key in helping ease anxiety and to get the best out of your candidate.

Embrace a new pace

While the current situation isn’t ideal, plenty of companies are finding positives in this new employment landscape. Orkideh Shahidi, vice president of people operations at SADA Systems, says her team had already conducted some virtual interviews prior to the lock downs, but the company’s recruitment process has now moved entirely online due to Covid-19.

One benefit Shahidi has noticed is that, with recruiters and candidates working from home, recruiters are no longer vying for meeting rooms or conference lines, and candidates also have more availability. More over, SADA hiring managers no longer have to wait weeks to schedule time to fly a candidate in for an in-person interview if they’re in another state or country.

“Candidates don’t need to rush to their cars to take a call and we don’t have to wait for them to take a day off to fly over here. It makes the interview process and the hiring process a lot faster,” says Shahidi.

Adjust your outlook on perks

Perks and benefits are big draws for tech candidates. Tech giants like Facebook, Microsoft and Google are well known for in-office perks such as unique working spaces, healthy snacks, free meals, on-site gyms and roof decks.

With new hires likely working from home for the foreseeable future, however, these perks are off the table, Lai says. If your organization leans on these perks to sway talent, you’ll need to find other ways to get candidates engaged in your corporate culture.

“Once you remove the perks, there is nothing to stand on, so it’s all about authenticity now. Now there’s another bar that companies have to hit in terms of candidate experience and it’s that authenticity piece because you have nothing to hide behind,” says Lai.

Source: CIO Magazine

8 tips for driving digital strategy during COVID-19

By Clint Boulton

From deliverable schedules to procurement windows, virtually every IT timeline has been compressed by the coronavirus crisis. Those three- to five-year horizons for digital transformations? They’ve shrunk to months thanks to the pandemic, say some CIOs and consultants.

As is often the case, the truth is more nuanced. Big Bang transformations have been streamlined — not sidelined — in favor of short-term priorities. Having stabilized email, boosted bandwidth and battle-tested VPNs to fulfill mandatory work-from-home policies, CIOs have set their sights on innovation. Companies such as Nationwide have digitized software development to accommodate employees working remotely and to serve customers without a hitch.

The new normal

Such is the new normal for most large companies, and IT “will be in the middle of that,” according to Rick Pastore, senior research director of The Hackett Group. Mobile devices and software, cloud and other digital tools grant CIOs greater flexibility than they’ve had previously in supporting how and where employees work, Pastore says.

Moreover, objections to smart automation, machine learning, advanced analytics and other emerging technologies that require robust investments will “melt away” — if they haven’t already, Pastore predicts. Many CIOs have created new analytics dashboards to chart productivity and have built bots to digitize manual tasks. Others have changed the way they meet with business peers during the pandemic, with a mind toward preserving that method in the future. Continue reading

Pay Inequity Is Still A Thing—And It Matters

By Maria Colacurcio

In recent years, gender pay equity has become a topical discussion amongst the global workforce. Hollywood actresses and Olympic athletes have shared their stories of unequal pay for equal work; and there has been a slew of class-action suits and corporate scandals revealing discriminatory pay practices. As a result, investors, customers, employees and the law are all calling for progress on wage equality.

Is progress being made? It’s hard to say, but it is probably nowhere near enough as is needed. Some attribute this to the “pipeline” issue. That is, men and women freely choosing entirely divergent professional paths. The theory goes that men choose careers such as investment banking and software engineering and women choose professions such as nursing and teaching whose pay rates have been set (lower) by the natural market forces of supply and demand (or perhaps because of the long history of putting less value on women’s work). But if you look at computer programmers, women used to dominate the industry, then men flowed in. The pay automatically increased and the profession was viewed as more desirable. By contrast, as women flow into historically male professions, pay actually drops.

Some companies have made attempts to address the pay equity issue, but they’re often employing outdated approaches or third-party consultants. Reliable, scalable and accessible solutions have been limited. As a result, many companies have shied away from the issue of pay equity altogether, viewing it as simply too burdensome to tackle. Such lethargy produces pay practices which only perpetuate the gender pay gap. Unfortunately, women (and other underrepresented groups) can be faced with an uphill and solitary battle on the journey to equality.

Any effort to eradicate pay disparity in the workplace must be vigorously supported by the CEO, the leadership team and the board. If a board of directors or CEO is not genuinely dedicated to such an effort, then that effort will not happen, or will eventually fail. As a CEO, why should this be top-of-mind for you and your team?

Well, at a very fundamental level, it’s the right thing to do. When companies commit to equal pay for equal work, they send a powerful message to their current employees, future hires and their customers that they stand for something that is important to all, not just women. Additionally, having a fair and transparent pay process increases satisfaction and decreases turnover. A Gartner study revealed that there is a $16 billion cost for turnover in the tech industry alone.

If your organization does not yet have a robust and ongoing strategy for achieving pay equity, here is a step-by-step guide to help you check for pay disparities and commit to resolving them:

Step 1: You can’t stick your finger in the air as a gauge of pay equity. It takes asking the right questions and conducting detailed analyses. Make sure you have enough resources and technology in place to allow you to examine your data quickly and identify unfavorable trends.

Step 2: Shift the mindset from “protect and defend” compensation data to “find and fix” any gaps. This requires you to have the courage to share the results of your analysis in Step 1, but also the discipline to resolve any anomalies.

Step 3: Companies regularly ensure they are at market, so why not make pay equity a part of ongoing compensation benchmarking? Committing to regular and frequent pay analysis is the best way for companies to ensure they stay on top of this issue.

The CEO should be the catalyst for the organization’s journey to pay equity, but other key stakeholders such as the broader leadership team, the HR function, and middle managers are also key to success. There are many ways to fully involve these groups:

• Make it personal: Research has shown that the pay gap in groups of male managers who have daughters is smaller than amongst managers without daughters. This means that when an issue is personal, behavior changes no matter the gender.

• Make it a leadership issue: If you have a gender pay gap, it is a failure of leadership. Leaders have a role and responsibility to address this. As CEO, you must communicate with HR and managers, articulate the philosophy and strategy to achieve equal pay, and make sure to constantly share metrics and progress with managers and HR, so they can share with employees and external audiences. Commit to a quantitative approach to decide how pay is determined, setting salary ranges for each role, and then make these ranges available to your employees and recruits.

• Make it inclusive: It is not solely an issue to be discussed at a women’s leadership meeting. Make it a key agenda item for your next board meeting and your executive team meetings.

A good first step to kick-start this journey is to run a pay equity analysis leveraging a trusted solution with a vetted methodology. By utilizing a data-science powered software solution, you can determine where there are unexplained pay gaps and where you may need to employ remediation tactics to preserve your company’s culture and maintain legal compliance.

Source: Chief Executive

 

Strategising Customisation and Privacy in the Digital Age

by David Dubois, INSEAD Associate Professor of Marketing, and Joanna Teoh, INSEAD

Five golden rules to effectively balance personalisation and customer protection.

From AI-enabled chatbots to ads based on individuals’ search or social media activities, digital data offer novel ways to connect with customers. These connections can develop into intimate customer relationships that boost satisfaction, engagement and ultimately loyalty. Consider Netflix’s recent personalisation strategy, which enabled viewers of its series Bandersnatch to choose the main character’s actions throughout the episode, leading to five unique endings.

But there is a point where customer intimacy and invasion of privacy blurs. For instance, as early as 2012, Target predicted a teenage customer’s pregnancy through her historical purchase pattern data and sent her baby-related coupons, to the surprise of her own parents.

Where to draw the line between customer-benefitting personalisation and intrusion? This question is increasingly at the heart of every C-level executive’s agenda. In the digital age where data has become overabundant – 90 percent of the world’s data was produced in the last two years – corporations face the urgent need for a “data chart” defining their philosophy around the collection and use of customer data as it relates to value creation. Continue reading

Vice President Media and Entertainment

The Senior BPS Sales Executive is responsible for achieving profitable sales growth by managing/closing multiple sales campaigns using deep sales process and offering or product expertise within a complex market or emerging market/white space.

Responsibilities: Grow the Business:  Drives sales opportunities to closure – increasingly selling a mix of defined solutions/extensions and new offerings or products into white space; wide range of service group offerings and deal structures

Develop Key Relationships:  Develops strong relationships with key client buyers: the Divisional head/C-Suite level; client decision making spanning multiple layers of organization.

Services offered: Our client offers strategic Business Process as a Service (BPaaS) solutions that are tailored to help our customers across industries to run, change, and grow their businesses, while enhancing the end-user experience across channels.

Experience:

  • 10- 15 years’ experience in BPS business development in Media and Entertainment
  • Proven ability to develop new BPS business and meet quotas ($2-$5 million)
  • Excellent communication skills and high level of maturity
  • Superior relationship management and networking skills for both internal and external customer/s
  • Excellent client handling skills, with ability to present and articulate various points of view
  • Ability to forge relationships across and throughout the internal organization

Personal Characteristics:

  • The ideal candidate is able to operate successfully in a fast-paced, ever-changing environment.  Energy, drive and an entrepreneurial spirit are necessary characteristics for success.
  • Strong and capable leader, able to win the confidence and trust of his/her team, shape the culture, and exert influence both internally and externally
  • Ability to establish immediate credibility among his/her peers, a professional who is respected for his/her leadership, intelligence and expertise
  • Superb negotiator and communicator

Location:

West coast

If this could be of interest , please let me know

Larry Janis

Managing Partner I Integrated Search Solutions Group

P-516-767-3030 I C-516-445-2377

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