Account Lead is responsible for handling Outsourcing accounts with an emphasis on one or more of the following; Finance & Accounting, Health Management, Procurement, Human Resources, Digital Marketing, Hospitality Management, Supply Chain and Claims Processing. They would bring extensive experience in account growth, profit & loss and exceptional client relationship management experience. (more…)
by Tomas Chamorro-Premuzic
In 2004, Greece surprised the world by winning the European Championship, the toughest tournament in international soccer. Despite not even being a dark horse in the competition, and with a team of mostly peripheral and unremarkable players, they overcame France and hosts Portugal (twice) to lift the trophy. Even hardcore soccer fans would be unable to name more than two players in that Greek squad, yet few will forget the remarkable collective achievement of a team that faced odds of 150/1 for winning the trophy.
What allows a team of B players to achieve A+ success? A great deal of scientific evidence suggests that the key determinants are psychological factors — in particular, the leader’s ability to inspire trust, make competent decisions, and create a high-performing culture where the selfish agendas of the individual team members are eclipsed by the group’s goal, so that each person functions like a different organ of the same organism. In the famous words of Vince Lombardi: “Individual commitment to a group effort — that is what makes a team work, a company work, a society work, a civilization work.” This is true for all teams, of course, but if you’re leading a team of B players (people who are just average in terms of competence, talent, or potential), your leadership matters even more. In fact, if you are leading a team of B players, you have to be an A-class leader; otherwise, your team will have no chance. (more…)
By Carolyn Quinn
The study of leadership goes back as far as Plato – and still it continues to intrigue psychologists, but what makes a good leader?
Around me were bosses from around the world – from Nigeria to the United Arab Emirates.
We were all attending the leadership development programme at the London Management Centre and grappling with the question – are leaders born or made?
The leadership business is a massive money-spinner – a multi-million pound industry.
But I had arrived for my course with a healthy dose of scepticism. “Don’t some of the attendees just go along for a jolly?” I asked our trainer. (more…)
Want to stop talking about what we’re going to do and actually be given the freedom to create rapid prototypes? Are you a developer/hacker/maker in your free time always exploring new technologies as they come out? We want people who are great at coding to try out new things, then hand off the top solutions to a team to industrialize the assets. Come build with us a techy startup-like team that is exploring new technologies to amp up our offerings. We are interested in people who can work in an agile fashion and help us quickly assess new technologies to determine their fit for BPO. We will be creating rapid prototypes and MVPs that allow us to get immediate client feedback to see if an idea has legs and should be invested in further. Work in a fast-paced agile environment to try out the newest and coolest tech and bring it to our BPO clients. (more…)
by David Burkus
There are a lot of myths and misconceptions about where creativity comes from and how to nurture and grow it in a team. As a result, even well-meaning leaders can end up killing the creativity of a team when they need it most.
If your team is in the midst of solving a problem or generating a new product or project idea, you might be killing their creativity without even trying. Here are three of the most common things managers do that have deleterious effects: (more…)
