This first of a series of blogs designed to share with you the thoughts and insights of corporate leaders and their perspectives on the decision making process around outsourcing. Our first is with Ed Susman, who is with Citibank.
What are the most important attributes you seek in a potential provider/ partner?
While each sourcing opportunity is distinct with specific attributes that drive the selection of a provider there is one attribute that is transcendent, integrity. If a provider does not behave with integrity it does not matter how capable they are or what savings they might be offering. Sooner or later the anticipated benefits will be outweighed by the cost of a contentious relationship. Continue reading