Author Archives: Larry Janis

F&A BPO Solutions


 

The BPO Outsourcing Solution Architect (SA) role is a client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. This person is the single point of contact with responsibilities that include:

 

  • Managing all Operating Group, senior client buyer and functional owner relationships for the designated solution
  • Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)
  • Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with the delivery organization(s) (more…)

Leadership and Brilliance Are Not the Same

Sramana MitraBy Sramana Mitra

When “How I Lead” was suggested as a topic, I had to pause to consider how my thinking has evolved on the subject. How did I lead earlier in my career? How do I lead today? What has changed? What has remained constant? How do I synthesize what has worked particularly well?

I have founded and run four companies since 1994. In each case, I had a mission for value creation that was big, bold, important, clear, and I always made sure the mission was communicated to everyone on my team and to the external world with utmost authenticity.

When I started DAIS in 1994, my mission was to jumpstart a technology industry in Calcutta, using my MIT Computer Science background to plug my birthplace into the global startup eco-system. My team of ~50 understood that mission well. I also got the media to root for us, inspiring them with that vision. This helped us tremendously in recruiting talent at a time when “startup” and “Calcutta” were incongruous concepts. (more…)

The Real Difference Between Leader and Manager

by Steve Tobak

In the 19th century, Karl Marx famously called religion “the opium of the people.” In the new millennium, the opium of the people is content. A massive amount of content is generated and consumed daily by a billion people who increasingly resemble addicts or drones in an online collective, depending on your choice of metaphor.

The only real difference between the two opiates is that, today, anyone can create his own personal brand of religion and attract a flock of followers to his blog or Facebook page. No wonder so many who’ve never actually managed an employee or run a business call themselves entrepreneurs and CEOs. They have followers, so they must be leaders. (more…)

Tech Garage

 

Unique opportunity to become a founding member of a new innovation team.

 

Want to stop talking about what we’re going to do and actually be given the freedom to create rapid prototypes? Are you a developer/hacker/maker in your free time always exploring new technologies as they come out? We want people who are great at coding to try out new things, then hand off the top solutions to a team to industrialize the assets. Come build with us in the Breakthrough Ideas and Tech Garage, a techy startup-like team that is exploring new technologies to amp up our offerings. We are interested in people who can work in an agile fashion and help us quickly assess new technologies to determine their fit for BPO. We will be creating rapid prototypes and MVPs that allow us to get immediate client feedback to see if an idea has legs and should be invested in further. Work in a fast-paced agile environment to try out the newest and coolest tech and bring it to our BPO clients. (more…)

Using Social Media Without Jeopardizing Your Career

by Alexandra Samuel

Effective business communicators know that a brisk, bulleted memo is often more effective than a multi-page document, that an executive summary is at least as important as a full report, and that a PowerPoint deck driven by a few key images and bullets works a lot better than a deck that contains a word-for-word transcript of your presentation. We all know that less is more.

Yet even those who have mastered the art of brevity in traditional business communication may have a tough time mastering online communication. Whether it’s email, chat, or a social network, word count isn’t just a matter of style—it’s often a technical requirement. Add to that the expectation that your online voice should sound conversational, engaging, or even funny, and communicating online may be the biggest (and certainly most frequently encountered) writing challenge that we face in business today. Here are some guidelines that can help make those messages productive and satisfying—rather than a liability. (more…)